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13 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance
Troubleshooting
yourself. Please read the information on eliminating issues
before contacting Customer Service. This may avoid
unnecessary repair visits.
WARNING
Improper repairs are dangerous.
Only authorized service providers should repair the
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appliance.
Issue
Appliance and display not working
Display is working, but appliance
does not operate
Power goes off before the cook
time has elapsed
Food is cooking too slowly
Sparks or arcing in the appliance
cavity
Turntable makes noises or sticks
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Cause and troubleshooting
There is no power supply to the appliance
Ensure that the unit's power cord is fully plugged into the power outlet and the
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circuit breaker has not tripped.
Reset the household circuit breaker or replace any tripped circuit breakers or
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fuses.
Remove the plug from the outlet, wait 10 seconds, then plug the appliance in
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again.
Plug a different appliance into the power outlet. If the other appliance does not
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operate, have a qualified electrician repair the outlet.
Plug the appliance into a different power outlet.
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The appliance door is not fully closed
Check the appliance door for obstructions.
1.
Check to see if the hinge is bent.
2.
The door seal is dirty
Check to see if packing material or other materials are stuck to the door seal.
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The appliance door is damaged
Check the appliance door for damage. Do not operate the appliance if the door is
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damaged.
The settings were entered incorrectly
Press Clear/Off twice and enter the desired settings again.
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The time settings are incorrect
Press Clear/Off twice and enter the desired settings again.
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Reset the clock and enter the desired settings again.
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There is no power supply to the appliance
Check circuit breaker or fuse box to your house.
1.
Make sure there is proper electrical power to the appliance.
2.
The voltage reaching the appliance might be too low.
Make sure the appliance is on a separate 20 amp circuit line. Operating another
1.
appliance on the same circuit can cause a voltage drop.
If necessary, connect the appliance to its own circuit.
2.
There are metallic objects in the appliance cavity
Remove any metallic utensils, cookware or metal ties from the appliance cavity.
1.
If you use aluminum foil, use only narrow strips and allow at least 1" (2.5 cm)
2.
between the foil and the appliance cavity walls.
There is dirt on the underside of the turntable or the roller ring
Clean the turntable, roller ring and appliance cavity bottom.
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The turntable and roller ring are not seated properly
Make sure the turntable and roller ring are positioned correctly.
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If the power cord or the appliance power cable of this
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appliance becomes damaged, it must be replaced with
a special power cord or special appliance power cable,
which is available from the manufacturer or the
manufacturer's Customer Service.
Only original spare parts may be used to repair the
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appliance.
If the appliance has an issue, call Customer Service.
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