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8. FAQ and Answers
Q: Why can't turn on the display?
A: Check if the battery power is in deep sleep, the outer leakage cable is broken
or not.
Q: What should I do if the display shows error code?
A: Timely repair at the e-bike repair shop.
9. Warranty
I. Warranty:
1.
In the case of normal use, due to the quality problems caused by the product
itself, the company will be responsible for the warranty during the warranty
period.
2.
The warranty: 24 months since the display out of the factory.
II. The following conditions are not covered by the warranty:
1.
The casing is opened
2.
Connector is broken
3.
The display leaves the factory; the casing is scratched or the casing is
4.
damaged.
5.
Scratch or break of the display lead wire
6.
Failure or damage caused by force majeure (such as fire, earthquake, etc.) or
natural disasters (such as lightning strikes)
7.
Product is out of warranty.
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10. Using and Maintaining the Battery
Advantages of Lithium Batteries
Your electric bicycle is equipped with high-quality lithium batteries which are a
green energy source with reduced environmental impact and have the additional
advantages of:
•
Charging without "memory" effect
•
Large energy capacity, small volume, light weight, suitable for high power
•
Long life
•
Wide temperature working range of: 14F-104F (-10°C to 40°C)
Using and Maintaining the Battery
For long battery life and to protect it from damage, use and maintain it following
the guideline below:
Procedure for Charging
Charge the bike battery according to the following procedure:
•
When charging the battery by AC (house/wall plug), make sure the bike is
turned off. The power button on the battery is only used if you plan to not
use the battery for 4 weeks or more. It can be charged either in normal mode
or in deep sleep. The button when quick pressed will also indicate the charge
status of the battery via the LED lights.
•
Securely insert the charger output plug into the battery, then plug the main
cable of the charger into a reachable AC (wall plug) outlet.
•
During charging, the LED on the charger pack will be RED showing charging
is in process. When the light on the charging pack turns GREEN, charging is
complete.
•
Upon full charge (GREEN light), FIRST disconnect the charger pack from the
AC (wall plug); SECOND disconnect the charger output plug from the battery
pack. FINALLY, close the charging socket cover on the battery - make sure it
is securely closed.
11. Using and Maintaining the Electric Hub Motor
Retrospec intelligent e-bikes are programmed to start after a rotation of the
pedals (crankset).
•
Do not use this bike in flood waters or heavy rain.
•
Do not immerse, or submerge the electric parts in water - damage will
likely happen.
•
Avoid impacts to the hub motor as the aluminum alloy hub cover may break.
•
Regularly check the screws on both sides of the hub motor; tighten them as
necessary even if they are only a bit loose.
•
It is necessary to periodically check the cable connection to the motor.
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