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Is the washer overloaded?
Wash smaller loads. See "Starting Your Washer" for
maximum load size.
Did you add more items to the load once the washer
started?
Once the load is wet, there may appear to be space for more
items. For best results determine load size with dry items only.
Washer won't drain or spin
Is the drain hose clogged, or the end of the drain hose
more than 96" (244 cm) above the floor?
See "Installation
Instructions"
for proper installation of drain
hose.
•
Is the lid open?
The lid must be closed during operation.
Is there excessive
sudsing?
For best results, use High Efficiency detergents such as
TIDE® HE, which produce less suds. Follow manufacturer's
directions.
•
Is your voltage low?
Check electrical source or call electrician. Do not use an
extension cord.
Washer continues to fill or drain, or the cycle seems
stuck
Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. See
"Installation
Instructions."
•
Is the standpipe too low?
See "Installation
Instructions."
Washer
makes noise
•
Is the load balanced, and is the washer level?
The wash load should be balanced. See "Starting Your
Washer" for maximum load size.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs if
needed. See "Installation
Instructions."
Are the self-adjusting
rear feet installed?
Can you hear water spraying? This is part of the wash action.
If water is drained quickly from the washer, you may hear air
being pulled through the pump. This happens during the end
of draining. It is normal.
When the cycle changes from washing to draining or
spinning, you may hear a noise as the drive system shifts.
This is normal.
Are you washing items with metal snaps, buckles or
zippers?
You may hear metal items touching the basket. This is normal.
Are you washing a small load?
You will hear more splashing sounds when washing small
loads. This is normal.
•
Is the washer installed on a solid floor?
Refer to the "Installation Instructions" for flooring
requirements.
•
Are the hoses secure?
See "Installation
Instructions."
Washer leaks
•
Check the following:
Are the fill hoses tight? Are the fill hose washers properly
seated? Is the drain hose clamp properly installed? See
"Installation
Instructions."
Is the sink or drain clogged?
Sink, floor drain and standpipe must be able to handle 17 gal.
(64.1 L) of water per minute.
Is water bouncing off the tub ring or the load?
The wash load should be balanced and not overloaded. If
not, the fill or spray rinses can bounce off the load.
The washer must be level. The front and rear feet should be
properly installed and the nuts tightened.
Reset the self-
adjusting rear feet if needed. See "Installation
Instructions."
Did you pull the drain hose from the washer cabinet and
install it in a standpipe or laundry tub?
See "Installation
Instructions."
Suds backing out of standpipe?
Use HE detergent.
Check household plumbing for leaks.
The washer must be level. The front feet should be properly
installed and the nuts tightened.
Reset the rear leveling legs,
if needed. See "Installation
Instructions."
Dispensers
clogged or leaking
•
Are the laundry products in the correct dispensers?
Add the correct amounts of detergent, fabric softener or
chlorine bleach to the correct dispenser. Add powdered or
liquid color-safe bleach to the detergent dispenser. Do not
use the chlorine bleach dispenser for color-safe bleach.
Clean dispensers regularly. See "Washer Care."
Load too wet
•
Check for the following:
Did you wash an extra large load?
Is the drain hose clogged or kinked?
•
Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed.
•
Did you use a cold rinse?
Cold rinses leave loads wetter than warm rinses. This is normal.
•
Did you use regular laundry detergent?
Regular detergent can cause too much suds and leave the
load wet. Use High Efficiency detergents such as TIDE® HE.
Residue or lint on load
•
Did you add detergent to the dispenser?
For best results, use the dispenser to dissolve the detergent.
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