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Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you live and use the Product in, please use
the Horizon Online Service Request submission process found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. An Online Service Request is available at http://www.horizonhobby.com/content/_service-center_
render-service-center. If you do not have internet access, please contact Horizon Product Support to obtain a RMA number
along with instructions for submitting your product for service. When calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number where you can be reached during business hours. When sending
product into Horizon, please include your RMA number, a list of the included items, and a brief summary of the problem. A copy
of your original sales receipt must be included for warranty consideration. Be sure your name, address, and RMA number are
clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo battery, please contact the appropriate
Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be serviced or replaced free of charge. Service or replacement decisions are at the
sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for service you
are agreeing to payment of the service without notification. Service estimates are available upon request. You must include
this request with your item submitted for service. Non-warranty service estimates will be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight. Horizon accepts money orders and cashier's checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item to Horizon for service, you are agreeing to Horizon's Terms and
Conditions found on our website
http://www.horizonhobby.com/content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of use and ownership.
If received, a non-compliant Product will not be serviced. Further, the sender will be responsible for
arranging return shipment of the un-serviced Product, through a carrier of the sender's choice and at
the sender's expense. Horizon will hold non-compliant Product for a period of 60 days from notification,
after which it will be discarded.
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