Gong FEELX Guide De L'utilisateur page 41

GONG-GALAXY.COM
EN
COVERAGE
Manufacturing defects are the only ones covered by the warranty. They are beyond our control and have managed to
pass through all the filters of our quality control. This could be, for example, an internal defect in the seams of the kite.
In any case, these defects are visible after the break.
Please provide us with your order number, serial number, and high-quality photos through our contact form,
gong-galaxy.com/aide-contact/, for a pre-expertise. Our after-sales service will process your request as quickly
as possible. If necessary, we may ask you to return the broken product at your expense and carefully packaged to
the following address:
GONG SUP 1 SASU
19, RUE FERNAND NOUVION - ZA DE BRAIS - 44600 SAINT-NAZAIRE, FRANCE.
We will conduct an expertise to determine if your issue can be covered by the warranty. If the product is deemed
defective, GONG SUP 1 undertakes to replace the product or cover the repair costs. In any case, we will do our
utmost to provide you with a satisfactory response.
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