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DYSON CUSTOMER CARE
THANK yOU FOR CHOOSING TO BUy A DySON VACUUM CLEANER.
If you have a question about your Dyson vacuum cleaner, please call the Dyson Helpline:
1-877-397-6622 with your serial number and details of where/when you bought the
vacuum cleaner, or contact us via the Dyson website. The serial number can be found on
the main body of the vacuum behind the clear bin. Most questions can be solved over the
phone or by email with one of our Dyson Helpline staff. If your vacuum cleaner needs a
service, call the Dyson Helpline so we can discuss the available options. If your vacuum
cleaner is under warranty, and the repair is covered, it will be repaired at no cost.
DYSON HELPLINE
Dyson Helpline: 1-877-397-6622 toll free, 6 days a week
PLEASE REGISTER AS A DYSON VACUUM OWNER
Thank you for choosing to buy a Dyson vacuum cleaner. To help us ensure you receive
prompt and efficient service, please register as a Dyson vacuum owner.
There are three ways to do this:
• online at www.dyson.com
• by calling the Dyson Helpline: 1-877-397-6622 toll free
• by completing and returning the attached Warranty Form to us by mail
This will confirm ownership of your Dyson vacuum cleaner in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DySON 5 yEAR LIMITED WARRANTy:
WHAT IS COVERED
your Dyson vacuum cleaner is warranted against original defects in material and
workmanship for a period of five years from the date of purchase, when used for private
household purposes in accordance with the Operating Manual. This warranty provides, at
no extra cost to you, all labour and parts to place your vacuum cleaner in proper operating
condition during the warranty period. This warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson Canada Limited shall not be liable for costs incurred as a result of:
• Vacuum cleaners purchased from an unauthorized dealer.
• Clearing blockages from your vacuum cleaner.
• Carpet damage due to use not in accordance with flooring manufacturer's instructions or
failure to turn brush bar off when necessary.
• Use of parts not in accordance with the Operating Manual.
• Careless operation or handling, misuse and/or lack of maintenance or use not in
accordance with the Operating Manual.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Use of the vacuum cleaner other than for normal domestic purposes within the country of
purchase, e.g. for commercial or rental purposes.
• Use of parts and accessories other than those produced or recommended by Dyson
Canada Limited.
• Normal wear and tear, including normal wearing parts such as belt, filter, brush bar, hose
assembly, and power cord (or where external damage or abuse is diagnosed).
• Use of parts and accessories other than those produced or recommended by Dyson
Canada Limited.
WARRANTY SERVICE
• Please fill out and return the Warranty Form, or register online at: www.dyson.com
• Before service can take place, the terms of the warranty require that you contact the Dyson
Helpline with your model name/number, serial number, date and place of purchase.
Please keep your purchase receipt in a safe place to ensure you have this information.
The serial number is found on the vacuum's rating plate, which is on the main body of the
vacuum cleaner behind the clear bin™.
• All work will be carried out by Dyson Canada Limited or their authorized agents.
• Any replaced defective parts will become property of Dyson Canada Limited.
• Service under this warranty will not extend the period of this warranty.
• If your vacuum cleaner is not functioning properly, please call the Dyson Helpline on
1-877-397-6622. Most issues can be rectified over the telephone by our trained Dyson
Helpline staff. If this is not possible, Dyson Canada Limited will arrange for your vacuum
cleaner to be repaired and returned in full working order at no extra cost to you.
• Any replaced defective parts will not extend the period of this warranty.
WARRANTY LIMITATIONS AND ExCLUSIONS
• Any representations, warranties or conditions relating to your vacuum cleaner, express or
implied, statutory or otherwise, including but not limited to warranty of merchantability or
warranty of fitness for a particular purpose, are limited to the duration of this warranty.
This limitation is not allowed by some States or Provinces and so this limitation may not
apply to you.
• your remedy for breach of this warranty is limited to the warranty service described above.
Dyson Canada Limited will not be liable for any consequential damages or incidental
damages you may incur in connection with your purchase and use of your vacuum cleaner.
This limitation is not allowed by some States or Provinces and so this limitation may not
apply to you.
• This warranty gives you specific legal rights. you may also have other rights which vary by
State or Province.
• This warranty is not transferable.
SUMMARY OF COVER
• The warranty becomes effective at the date of purchase (or the date of delivery if this
is later).
• you must provide proof of delivery/purchase before any work can be carried out on your
vacuum cleaner. Without this proof, any work carried out will be chargeable to you.
Please keep your receipt or delivery note.
• All work will be carried out by Dyson Canada Limited or its authorized agents.
• Any parts which are replaced will become the property of Dyson Canada Limited.
• The repair or replacement of your vacuum cleaner under warranty will not extend the
period of warranty.
• The warranty provides benefits which are additional to and do not affect your statutory
rights as a consumer.
IMPORTANT DATA PROTECTION INFORMATION
your details will be held by Dyson Canada Limited or others on behalf of Dyson Canada
Limited so that we can assist you more quickly in our Dyson Helpline. From time to time,
Dyson Canada Limited may send you special offers and news of our latest innovations.
PRODUCT INFORMATION
Net weight: 9.31kg, (20.52lbs).
Please note: Small details may vary from those shown.
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