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17. RESIDEO'S 10 YEAR WARRANTY POLICY
R100C-1, R200C-1, R200S-1, R200H-N1, R200ST-N1,
R200C-N1, R200S-N1, R200C-2, R200S-2, R200H-N2,
R200ST-N2 R200C-N2, R200S-N2, R200C2-A, R200C2A-UK
Beneficiary of this Warranty
This limited warranty is provided to its direct customer ("Buyer") by
the member of the Resideo Technologies, Inc group of companies
("Resideo") which sells the product. Resideo does not provide this
warranty to the consumer or end-user of the product. Resideo
expects that Buyer will give its customers an equivalent warranty to
that given by Resideo to Buyer hereunder. This does not affect any
statutory obligations that Resideo may have to consumers as
manufacturer of the Products. Resideo reserves the right, at its
discretion, to change these Warranty Terms and the products to
which these Warranty Terms apply. Any changes to these Warranty
Terms only apply to Products sold after the date of the change.
Resideo's Warranty
Resideo warrants that the Products will be free from defective
materials and faulty workmanship and conform to applicable
specifications for a period of 120 months from the manufacturing
date code on the Product. If any Product becomes defective during
the applicable warranty period for a reason that is not excluded
below, Resideo will, at its sole option, either repair or replace free of
charge with a new or re-furbished product, or credit to Buyer's
account the price paid for the Product. Resideo will not be
responsible for any of Buyer's costs of de-installing and re-installing
the Product, travel or any other costs.
Exclusions from the Warranty
This warranty is an extended manufacturer's warranty and to the
extent permitted by law, is in lieu of all other warranties and
conditions, expressed or implied including those of satisfactory
quality or fitness for a particular purpose. Resideo shall have no
obligation under this warranty or otherwise if: i) The product is not
installed in accordance with Resideo's installation instructions and
applicable installation standards, is not used for a purpose for which
it is designed and in accordance with Resideo's user instructions or is
not maintained in accordance with Resideo's care and maintenance
instructions or is altered (including the alteration of any serial
number), serviced or repaired by anyone other than
Resideo/Resideo's Authorized Service/Repair Centre: ii) Damage is
caused by outside occurrences, such as lightning, power surges, fire,
floods, acts of nature, or the like or quality of water, or is caused by
misuse, or vandalism; or iii) A defect is not caused by reason of
defective materials or workmanship. iv) This warranty does not cover
the re-changeable battery used in R200C2-A & R200C2-A-UK.
This warranty does not cover the costs of replacing consumable
items (such as batteries), maintenance checks and adjustments, such
as Product calibration, which may be required in accordance with
the Product use and maintenance instructions.
Returns and Repairs
Prior to returning any Product that has become defective during the
applicable warranty period for a reason that is not excluded under
these Warranty Terms, Buyer must contact Resideo customer service
to obtain a return merchandise authorization (RMA) number. To
obtain the RMA number, Buyer must provide: i) Product model
number and serial number, ii) Proof of purchase, iii) Description of
the defect. Buyer shall send the defective Product to Resideo at its
own expense, appropriately packaged to prevent damage to the
Product, together with the RMA and proof of purchase, in
accordance with the instructions of the Resideo customer service
representative. Resideo will test the returned Product to verify that
it is defective. At Resideo's request Buyer shall provide such
additional information as Resideo may reasonably require verifying
the cause of the defect, including date and location of installation,
Product application, manner of operation, maintenance records and
failure mode. If Resideo determines that the Product is defective,
Resideo will decide whether to repair or replace the Product or
credit the Product purchase price to Buyer's account. If Resideo
decides to replace the Product, Resideo will send the replacement
Product to Buyer at Resideo's expense. Unless otherwise agreed in
writing, Resideo will destroy any Product that it determines to be
defective. If Resideo does not find the Product defective, Resideo
reserves the right to charge the Buyer for the reasonable costs of its
investigation of the alleged defect. If Buyer pays Resideo in advance
for the costs of returning the Product, Resideo will send the non-
defective Product back to Buyer but otherwise Resideo will destroy
the Product.
Out of Warranty Repairs
At the request of Buyer, Resideo will provide to Buyer a quotation
for the costs to repair any Product outside of the applicable warranty
period, if Resideo considers such Product to be repairable. If Buyer
accepts the quotation and sends the Product to Resideo (following
the same process as for in-warranty returns), Resideo will repair the
Product in accordance with the quotation and return the repaired
Product to Buyer. The repaired Product will be warranted for 90 days
from the date of repair.
Miscellaneous
If any part of these Warranty Terms is prohibited by applicable laws,
the relevant part shall be null and void, but the remainder of the
Warranty Terms shall remain in full force and effect.
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