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TECHNICAL INFORMATION
Troubleshooting
Problem
Possible Cause(s)
Low water flow or
1. Clogged filter
spray pressure
2. Water supply valve not
opened fully
3. Nozzle is dirty
4. External bidet filter
5. Pressure settings
Water Temperature
1. Water comes out cold
is low
2. Water comes out luke-
warm
3. Water starts out hot but
decreases in temperature
Wash features do
1. Not activating Seat
not work or fail to
Sensor
spray
Water (wash spray)
1. Water temperature set
not heated
to off
2. Resettable fuse blown
3. Eco Mode set to
High-Efficiency
Water flows before
1. Water coming from nozzle
or after use
Solution(s)
1. Remove, clean, and reinstall mesh filter
(see maintenance section on page 21).
2. Check that the water supply valve at wall is
fully open.
3. Clean the nozzle (see page 20).
4. If you have an external bidet filter, check and
replace if necessary.
5a. Increase the water pressure settings.
5b. Check if connection hose is bent.
1a. The Water temperature level is turned off or set
to Low. Adjust temperature on control panel.
1b. Turn off High-Efficiency Eco Mode.
2. Turn off Standard Eco Mode.
3. Warm water can be used for about 90 seconds
at the Medium setting. Stop all wash functions
to allow the heater to warm the water.
1a. Adjust sitting position to fully cover the Seat
Sensor.
1b. Override the Seat Sensor (see page 17).
1. Make sure that the Water temperature setting
is on.
2. The bimetal resettable fuse may blow if the
temperature exceeds over the normal level. The
bidet will not work and show an error message
until the bidet cools down.
3. Turn Eco Mode off or change setting to Standard
Eco Mode.
1a. The water that comes out between the nozzle
before or after a wash cycle is the self-clean
cycle and is not a malfunction.
1b. Residual water may drip into the bowl for
several seconds after a wash cycle or self-clean
cycle, and is not a malfunction.
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