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If you have any problems with your appliance, you should
check the troubleshooting prior to calling Customer Care.
If the appliance is not working, check:
• That there is power to the appliance.
• The house fuses / breakers are intact.
• The fridge has not been turned off.
• The plug socket is functioning fine. To check this, plug
another electrical appliance in to see if the socket is faulty
or use a tester.
If the appliance is working, but not very well, check:
• The appliance is not overloaded.
• The thermostat is set to an appropriate temperature.
• The doors are closing properly.
• The cooling system at the rear of the appliance is clean
and free of dust, and not touching the rear wall.
• There is enough ventilation at the side and rear walls.
If the appliance is noisy, check:
• The appliance is level and stable.
• The rear walls are clear, and there is sufficient ventilation
as per the installation requirements.
• Note: The cooling gas in the refrigerator may make
a slight bubbling or gurgling noise, even when the
compressor is not running.
If the appliance is beeping, check:
• That the doors are closed. An alarm will sound after 60
seconds of a door being open.
If ice has formed on the back wall of the fridge:
• It is normal for some ice droplets to form on the back
wall of the fridge. This does not constitute a fault with the
appliance.
• Ensure that no items inside the fridge are in contact with
the back wall.
• Check that there is some resistance when opening the
door of the appliance. If it opens at the slightest touch it
may mean that the door seal needs to be replaced.
• Check the door seal for any kinks, debris or damage.
If you notice any, and are unable to resolve the issue
yourself, contact Customer Care so that the seal can be
replaced.
• This can be due to the door overlay panel not being
properly fitted. If you are at all unsure, ask your installer
to check the panels installations.
If excessive ice has formed in the freezer:
• Check that there is some resistance when opening the
door of the appliance. If it opens at the slightest touch it
may mean that the door seal needs to be replaced.
• Check the door seal for any kinks, debris or damage.
If you notice any, and are unable to resolve the issue
yourself, contact Customer Service so that the seal can
be replaced.
• This can be due to the door overlay panels not being
properly installed. If you are at all unsure, ask your
installer to check the doors.
If one or more of the LED units within the appliance is not
working:
• Contact Customer Care to arrange a service visit or to
order parts.
6 - Troubleshooting
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