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08 TROUBLE SHOOTING
Refer to the table below if this product does not function properly. If the problem you are experiencing
is not listed below or if the instructions below do not help, turn off the product, disconnect the power
cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
Sound Tower does not turn on.
; Power cannot be turned on via remote
control or mobile Sound Tower App,
Remove the power plug, after a while plug
it in again, Press the POWER button to turn
on the Sound Tower.
Sound Tower works erratically.
; Remove the power plug, after a while
plug-in it again, Press the POWER button
to turn on the Sound Tower.
; Power cycle the external device and try
again.
; If there is no signal, the Sound Tower
automatically turns off after a certain
period of time. Press the POWER button to
turn on the Sound Tower.
If the remote control does not work.
; Point the remote directly at the Sound
Tower.
; Replace the batteries with new ones.
Sound Tower does not output any sound via
Bluetooth.
; The volume of the Sound Tower is too low
or muted.
Press the volume up button to increase the
volume.
; When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
Increase the volume of the external device.
; For sound output of the TV, select Sound
Tower. (Samsung TV: Home Menu →
Settings → All Settings → Sound → Sound
Output → Select Sound Tower).
; Remove the power plug, after a while plug
it in again, Press the POWER button to turn
on the Sound Tower.
; When connecting a new device, switch to
"BT PAIRING" for connection. (Press and
hold the PAIRING button on the remote
control for more than 5 seconds to enter
the "BT PAIRING" mode, or single-click the
PAIRING button on the rear panel.)
Sound Tower does not connect via
Bluetooth.
; If the Sound Tower is connected to another
device, disconnect that device first to
switch the device.
; Enable the Bluetooth pairing function of
the Bluetooth device and Sound Tower.
; It is recommended to move the Sound
Tower closer to your Bluetooth device
within 3.3 ft (1 meter).
; Remove the power plug, after a while
plug-in it again, Press the POWER button
to turn on the Sound Tower.
Sound drops out when connected via
Bluetooth.
; Some devices can cause radio interference
if they are located too close to the sound
tower. e. g. microwaves, wireless routers,
etc.
; If your device that is connected via
Bluetooth moves too far away from the
Sound Tower. Move the device closer to the
Sound Tower.
ENG - 32
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