HP Deskjet F4200 Serie Guide D'utilisation page 10

2 Troubleshooting and support
This chapter contains troubleshooting information for installation and configuration issues and some
operational topics. For more troubleshooting information, see the onscreen Help.
Many issues are caused when the product is connected to the computer using a USB cable before
the HP Photosmart software is installed on the computer. If you connected the product to your
computer before the software installation screen prompts you to do so, you must follow these steps:
To troubleshoot software installation
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it). For more information, see
reinstall the software" on page
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION:
installation screen.
For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might need to uninstall and then reinstall the software. Do
not simply delete the HP All-in-One application files from your computer. Make sure to remove them
properly using the uninstall utility provided when you installed the software that came with the
HP All-in-One.
To uninstall from a Windows computer and then reinstall
1. Open the Windows control panel and double-click Add or Remove Programs.
2. Select HP Deskjet All-in-One Driver Software, and then click Change/Remove.
Follow the onscreen instructions.
3. Disconnect the product from your computer.
4. Restart your computer.
NOTE:
not connect the product to your computer until after you have reinstalled the software.
5. To reinstall the software, insert the product CD-ROM into your computer's CD-ROM drive and
follow the instructions on the startup screen to install the software.
If the startup screen does not appear, double-click My Computer, double-click the CD-ROM
icon with the HP logo, and then double-click setup.exe
6. Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the product.
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the
Windows system tray.
To verify that the software is properly installed, print a test page. For printing a test page, see the
onscreen Help.
For Macintosh users: Uninstall and reinstall directions are in the Readme file and in the Help files
for the software.
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the HP All-in-One.
7.
Do not connect the USB cable to the computer until prompted by the software
It is important that you disconnect the product before restarting your computer. Do
Hardware setup troubleshooting
"Uninstall and
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