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Troubleshooting
Code
Upper
washer
washer
1 UB
1 8C
1 8C1
1 8C2
1 OC
1 3C
1 AC6
1 9C1
1 9C2
1 SF
1 AC
72
English
FlexWash_WV9600M_DC68-03768B-07_EN.indd 72
Lower
Check the spinning process.
• The load may not be balanced inside the drum or tub. Load
is too small, or heavy items are mixed with light items.
Check the drum or tub and make sure the load is balanced.
• Avoid washing single items, adding few extra items help to
UB
balance the load. Redistribute the load evenly.
• Press START/PAUSE to resume operation, or power off and
then power the washer on after 2-3 minutes, and then try
again.
8C
Check the MEMS sensor.
8C1
• Power off and then power the washer on after 2-3 minutes,
and then try again.
8C2
Water may overflow.
OC
• Close the water tap, and then call for service.
Check the motor.
3C
• Power off and then power the washer on after 2-3 minutes,
and then try again.
Check the PBA communication status.
AC6
• Power off and then power the washer on after 2-3 minutes,
and then try again.
The electronic control needs to be checked.
9C1
• Check if power is supplied properly.
• If the information code remains, contact a Samsung service
9C2
center.
System failed.
• Power off the washer, and then contact a Samsung service
SF
center.
Check communications between main and sub PBAs.
• Try powering off and restarting the cycle.
AC
• If the information code remains, contact a customer service
centre.
Action
2019-05-23 PM 2:53:34
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