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Operations
Smart Care
The Smart Care function helps you diagnose and troubleshoot your washer if it has an
issue. To enable this function, you must first download the Samsung Smart Washer app
from the Play Store or the Apple Store, and install it on a mobile device that has a built-
in camera. The Smart Care function has been optimized for: Galaxy and iPhone series
devices. (It is not supported by some models.)
As the washer operates, it runs self-diagnosis in the background. If it senses an issue to
check, it displays an information code on the display which you can scan using the app's
Smart Care function, which then displays detailed information about the code for your
reference.
1. Press and hold Extra Rinse (or Self Clean and Smart Control for the upper washer) on
the washer for 3 seconds to enter the Smart Care mode.
2. Run the Samsung Smart Washer app on your mobile device, and then tap Smart Care.
3. Hold the mobile device so that the mobile device and the washer's status bar face each
other. The app will recognize the information code automatically.
4. When the information code is recognized correctly, the app provides detailed
information about the symptom and recommends further action.
NOTE
• The function name, Smart Care, may differ depending on your language.
• If the washer display is reflecting light, the app may fail to recognize the information
code.
• If the app fails to recognize the information code a number of times consecutively,
enter the information code manually into the app screen.
• The information code history stored in the washer will be deleted after you use this
function.
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