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12 Customer Care and Troubleshooting
Customer Care number: 833-COOL-222 (833-266-5222)
12.1 Before calling for service
Before calling French Corner Cellars Customer Care, refer to the Troubleshooting
Guide below. Check the household fuse or circuit breaker to see if it has been blown
or tripped and make sure that the electrical connection to the cabinet has not been
disconnected. A power outage may also cause a disruption in service.
12.2 Troubleshooting
12.2.1 Electricity
My wine cabinet does not work.
1.
Is there power to the power plug? Check your circuit breaker or test your
outlet.
2.
Make sure the plug is correctly plugged into the outlet.
3.
If your wine cabinet is in an unheated room, refer to the section "Winter Kit."
12.2.2 Temperature
• My wine cabinet is too cold.
Select a higher temperature.
• My wine cabinet is not cold enough.
Select a lower temperature.
• The temperature in my wine cabinet varies slightly:
1.
The true temperature to take into account is the temperature in the bottle.
Instantaneous variations, which you can read, correspond to the
compressor's operating cycles and stops. It is thanks to this principle of
small variations repeated in the air of your wine cabinet that a favorable
average temperature is obtained to ensure your wines maintain the best
conditions of maturity.
2.
Our wine cabinets are extensively insulated to ensure a temperature as
stable as possible for your wines. Consequently, a variation of 1°C in the
temperature outside the bottle will only be evidenced by a temperature
variation of approximately 0.1°C in the liquid.
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