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My app is showing "Disconnected".
Kindly note that when the scale display turns off, the scale will disconnect
to the Bluetooth
saving. It will reconnect when the scale is lit up and the app is opened.
1. Turn on your phone Bluetooth
display.
2. Open the app and select your scale. Wait for several seconds for it to
connect to Bluetooth
page in the VeSync app once it connects.
Note:
If it does not help, please try the following:
• Restart the Bluetooth
• Click the Disconnected button on the top of the device page to detect
Bluetooth
Note: If the scale has errors on the display, will not turn off automatically, or has a
problem not listed here, try removing the batteries for 3 seconds, then replacing
them. If the problem is not resolved, replace the batteries with new ones.
If you still need help, please contact Customer Support (see page 32).
since the scale is entering the sleep mode for power-
®
. You should see " Connected " at the top of the
®
or restart the phone.
®
anomalies.
®
Figure 3.1
and lightly tap on the scale to wake the
®
Conductive Areas
Figure 3.2
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