Publicité
Les langues disponibles
Les langues disponibles
EN
Troubleshooting
The scale doesn't turn on.
• Check if the batteries are properly installed. If using the scale for
the first time, remove the plastic insulator strip from the battery
compartment.
Information flashes on the display and then disappears.
• The batteries are low and may need to be replaced.
The smart scale can't be added to the VeSync app.
1. Please confirm the following things before pairing:
• Allow VeSync to access Bluetooth
• The scale is not currently connected to any other phone or app.
• The scale should only be connected to your phone via the VeSync
App. Please do not connect it in your phone's Bluetooth
• Turn off VPN (please ignore it if you are not using it).
• For Android users, please allow the app to access nearby devices in
your phone settings.
Note: If your phone system is lower than Android™ 12.0+, please authorize the
location (GPS) permission of the VeSync app.
2. Try the following steps to pair your scale and your phone:
• Enable Bluetooth
• Light up the scale and keep it on.
on your Phone.
®
26
in your phone settings.
®
settings.
®
Publicité
