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Issue
and cooking zones do not heat
up
A message with "D" or "E" appears
on the display.
7.1 Normal behavior of your appliance
The following behavior is normal and does not constitute a
malfunction or issue.
Behavior
Cause
The reddish glow of
The cooktop regulates the cook-
the heat source ap-
ing zone temperature by turning
pears uneven.
the heat source on and off. This
means that the reddish glow of
the heat source beneath the
cooking zone may not always be
visible. If you select a low power
level, the heat source is fre-
quently off; at higher settings it is
seldom off. The source turns on
and off even at the highest set-
tings.
The cooktop makes a
You may hear a quiet hum when
quiet humming sound
the heating elements are in the
during the heating
heating phase. The heating ele-
phase.
ments may glow with different
levels of brightness. Depending
on the angle from which you are
looking at the heating element,
this glow may be visible over the
marked edge of the heating ele-
ment. These are technical char-
acteristics. They have no effect
on quality and function.
The glass ceramic
This is due to the nature of the
has uneven areas on
material itself. Because of the
the surface.
mirror-like finish on the cooking
surface, even extremely small
bubbles less than 1 mm in diame-
ter may be visible. These bubbles
will not have any adverse effect
on the operation of the cooktop
nor on the durability of the glass
ceramic cooking surface.
There is an uneven
This depends on the countertop
gap between the
that is present in the kitchen. For
cooktop unit and the
this reason, a flexible seal is pro-
countertop.
vided around the entire cooktop
unit.
Cause and troubleshooting
Demo mode is activated.
Disconnect the appliance from the power supply for 30 seconds by switching off
1.
the circuit breaker or fuse in the electrical panel.
Touch any touch field within the next 3 minutes.
2.
Operational fault
Switch the appliance off and on again.
1.
If the fault was a one-off occurrence, the message disappears.
a
If the message appears again, call Customer Service. Please specify the exact
2.
error message when calling.
→ "Customer Service", Page 21
8 Disposal
Disposal
Disposal
8.1 Disposal of your old appliance
Environmentally compatible disposal allows valuable raw
materials to be recycled.
Dispose of the appliance in an environmentally respon-
▶
sible manner.
Information about current disposal methods can be ob-
tained from your specialist dealer or local authority.
9 Customer Service
Customer Service
With any warranty repair, we will make sure your appli-
Customer Service
ance is repaired by an authorized service provider using
genuine replacement parts. We use only genuine replace-
ment parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact the Customer Service, you will need the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
1-800-735-4328
www.thermador.com/support
www.store.thermador.com/us
CA:
1-800-735-4328
www.thermador.ca
9.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.
9.2 Rating plate location
You can find the rating plate of your appliance:
on the underside of the appliance
¡
in the appliance pass
¡
Disposal en-us
21
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