Dreame H11 Manuel D'utilisation page 12

FAQ
EN
Error Possible Cause
The battery
The charging base is not
status indicator
connected to the vacuum
does not light up
properly.
while charging.
No water flow The clean water tank has not
comes out of the been installed in place, or the
vacuum. clean water tank is empty.
A collision or a sharp pull
causes water to enter the
motor.
Water leakage
from the top of
the dirty water
tank.
The filter is not completely dry
after being cleaned.
The roller brush may be
jammed by large particles.
The vacuum is not being
charged.
Self-cleaning The self-cleaning cannot be
started if the battery level is
failed.
less than 10%.
The dirty water tank has not
been installed in place, or the
dirty water tank is full.
The clean water tank has not
been installed in place, or the
clean water tank is empty.
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Solution
Make sure the vacuum is in
place.
Reinstall or fill the clean
water tank.
Move gently back and forth
when the vacuum is turned
on.
Thoroughly dry the filter
before use.
Open the brush cover to
check and clean the roller
brush.
Make sure the vacuum is
charged before activating
the self-cleaning function.
The self-cleaning function
can be enabled only when
the vacuum is charged and
the battery level is more
than 10%.
Reinstall or empty the dirty
water tank.
Reinstall or fill the clean
water tank.
Troubleshooting
If the vacuum is not working properly, the screen display will show an error message.
Please refer to the troubleshooting table to find your solution.
Error
Possible Cause
Icon
Clean water tank empty
Dirty water tank not
installed
Dirty water tank full
Roller brush stuck
Roller brush not installed
Tube blocked
Troubleshooting Code Possible Cause
E1/EE/EF Motor error
E2/E3/E7/E8/E9 Battery failure
Power adapter
E4/E5
incompatible
Battery
E6
overheating
Solution
Fill the clean water tank.
Install the dirty water tank.
Empty the dirty water tank.
Clean the roller brush with the included
cleaning brush.
Install the roller brush.
Check whether the filter is clogged.
Refer to the maintenance manual [Clean
the Tube] section.
Solution
Please contact customer service.
Please contact customer service.
Please use the original power
adapter, or contact customer
service.
Wait until the battery's temperature
returns normal, then continue to
use the vacuum.
EN
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