Troubleshooting Guide - Sonova Unitron Moxi Fit Guide

Troubleshooting guide

Cause
Issue: no sound
Not turned on
Low/dead battery
Poor battery contact
Battery upside down
Custom molds/domes
blocked with ear wax
Plugged microphones
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Possible remedy
Turn on
Replace battery
Consult your hearing care
professional
Insert battery according
to battery symbol inside
battery door
Clean custom molds/domes.
See "Cleaning your hearing
aids. " Consult your hearing
care professional
Consult your hearing care
professional
Cause
Issue: not loud enough
Low volume
Low battery
Custom molds/domes
not inserted properly
Change in hearing
Custom molds/domes
blocked with ear wax
Plugged microphones
Possible remedy
Turn up volume; see hearing
care professional if problem
persists
Replace battery
See "Putting your hearing
aids on your ears. " Remove
and reinsert carefully
Consult your hearing care
professional
Clean custom molds/domes.
See "Cleaning your hearing
aids. " Consult your hearing
care professional
Consult your hearing care
professional
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