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Troubleshooting
Videos are available on the App and on www.nespresso.com - Go to section "services".
Pairing has not succeeded.
If you want to unpair your machine,
via the App.
No lights on the coffee machine.
No coffee, no water, unusual coffee flow.
Coffee is not hot enough.
The slider does not close completely or the
machine doesn't start brewing.
Leakage (water under the machine).
Maintenance light is ON.
Nespresso light is ON.
Machine overheating or in an environment
below 0°.
Water or coffee flow does not stop even
when pushing the brewing button.
No coffee flow, water goes directly into the
drip tray (despite inserted capsule).
Machine turns to OFF mode.
Capsule container and drip tray are stuck.
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- Check that the Bluetooth
on the smartphone or tablet is activated.
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- Check the compatibility of your smartphone or tablet with the machine (see page 3).
- Go on the App "Name", click on "Machine status",then click on "Unpair this
machine".
- Click on "unpair this device" to confirm the unpairing.
- Machine turned OFF automatically. See paragraph on "Energy Saving Concept".
- Check if the water tank is correctly positioned, if empty, fill with drinking water.
- Preheat cup.
- Empty the capsule container.
- Unplug the machine.
- Empty drip tray if full and remove all the water under the machine. Then plug again
the machine.
- Brew button light ON and maintenance LED slow blinking means descaling
is required.
- It means your capsule stock is empty. You can order capsules via the App or
Nespresso website.
- Maintenance light will go on.
- Brewing button will be off.
- Gently move the slider towards the back of the machine to stop the flow.
- Pull the slider to ensure it is closed.
- To save energy the machine will turn to OFF mode after 9 minutes of non-use.
- See paragraph on "Energy Saving Concept".
- Unplug the power outlet.
- Lift the machine.
- Ensure the smartphone or tablet is placed next to the machine (max distance
20 cm / 7.8 inches) during the pairing.
- Make sure to not turn ON any microwave close to the machine during pairing.
- Note: In case of an unpairing, all the setups and specifications will be lost and
the machine will be reset to factory settings.
- Check the outlet: plug, voltage, fuse.
- Descale it if necessary.
- Descale the machine if necessary.
- Check that no capsule is blocked inside the machine.
(Note: do not put the finger inside the machine)
- If problem persists, call the Nespresso Club.
- Brew button is OFF and maintenance LED is ON means water tank
is empty and/or capsule tray full.
- If problem persists, call the Nespresso Club.
- Temperature button will blink fast.
Please wait for all buttons to switch off, this will take a few minutes.
During this time the machine cannot be used.
Hot water flow always stops a short time after pressing the brewing button
to stop. this is a normal behavior not a troubleshooting.
- If problem persists, call the Nespresso Club.
- Press one of the coffee buttons to turn to "ON-mode" or open the slider.
- Use the hole underneath the machine to manually push out the container.
- Clean the capsule container, the drip tray and the insert.
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