Troubleshooting Guide - Unitron Passport Moxi 3G Guide D'utilisation

Troubleshooting guide

Cause Possible remedy
No sound
• Not turned on • Turn on
• Low/dead battery • Replace battery
• Poor battery contact • Consult your hearing healthcare professional
• Battery upside down • Insert battery plus (+) side up
• Shells/domes • Clean shells and domes. See "Cleaning your
blocked with ear wax hearing instrument". Consult your hearing
healthcare professional.
• Plugged microphone • Consult your hearing healthcare professional
protector
Not loud enough
• Low volume • Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Low battery • Replace battery
• Shells/domes • See "Putting your hearing instruments on
not inserted properly your ears". Reinsert carefully.
• Change in hearing • Consult your hearing healthcare professional
• Shells/domes • Clean shells and domes. See "Cleaning your
blocked with ear wax hearing instrument". Consult your
hearing healthcare professional.
• Plugged microphone • Consult your hearing healthcare professional
protector
Intermittent
• Low battery • Replace battery
• Dirty battery contact • Consult your hearing healthcare professional
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Cause Possible remedy
Two long beeps
• Low battery • Replace battery
Whistling
• Shells/domes • Remove and reinsert carefully
not inserted properly
• Hand/clothing near ear • Remove hand/clothing from ear
• Poorly fitting shells/ • Consult your hearing healthcare professional
domes
Not clear, distorted
• Poorly fitting • Consult your hearing healthcare professional
shells/domes
• Shells/domes • Clean shells and domes. See "Cleaning your
blocked with ear wax hearing instrument". Consult your hearing
healthcare professional.
• Low battery • Replace battery
• Plugged microphone • Consult your hearing healthcare professional
protector
Shells/domes falling out of ear
• Poorly fitting • Consult your hearing healthcare professional
shells/domes
• Shells/domes • See "Putting your hearing instruments on
not inserted properly your ears". Reinsert carefully.
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