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20.3. Scope of warranty
The product is manufactured in accordance with strict quality guidelines and thoroughly
tested before dispatch.
The warranty applies for defects in materials or manufacture. This warranty does not
extend to product parts that are subject to normal wear and can therefore be regarded
as wearing parts or to damage to fragile parts, e.g. switches, batteries or parts made of
glass.
This warranty is void if the product has been damaged or not properly used or serviced.
For proper use of the product, exact compliance with all instructions listed in the user
manual is required. It is essential to avoid procedures and use for purposes against which
the user manual advises or warns.
The product is intended for private use only and not for industrial/commercial use.
Improper handling and usage not in accordance with the intended purpose, use of force
and any interventions that are not carried out by our authorised service centre will render
the warranty null and void.
20.4. Processing of warranty claims
For speedy processing of your request, please observe the following instructions:
• For all enquiries, please keep the receipt and the article number (e.g. IAN 12345) to
hand as proof of purchase.
• The article number is to be found on the type plate, an engraving, on the title page of
your instructions (bottom left) or on an adhesive label on the rear or underside.
• If functional or other defects occur, first contact the service department named below
by telephone or via our contact form.
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