Services And Guarantee - Zehnder Alura LCD Manuel

OThEr PrOblEmS:
EN
Problem
The radiator per-
forms different com- A base unit
mands from those operating error
programmed on the has occurred.
pilot wire base unit.
A prolonged power
The clock symbol
failure may be the
blinks.
cause.
The radiator is not
powered.
The radiator is in
NO HEAT mode.
The radiator does
not work, or does
The setpoint
not heat.
temperature is
below the room
temperature.
The load-shedder is
activated and has
stopped the heating
function.
The room tempera-
ture does not match The radiator needs
the desired tempe- recalibrating.
rature.
The radiator
The "Open window
continues to heat
detection" function
while a window is
is disabled.
open.
The mode or
The appliance's
temperature change
control panel is
(COMFORT mode)
locked.
is not working.
44
Diagnosis Steps to take
Check the usage conditions
of your pilot wire base unit in
its manual.
Reset the time
(see chapters 4.1 & 4.2).
Make sure the radiator is
correctly connected to the
electricity supply. Contact
your dealer if this is not the
case.
Turn on the radiator.
Increase the setpoint
temperature (COMFORT
mode).
Wait for load-shedding
to finish.
Calibrate your appliance
(see chapter 4.4) so that the
temperature measured in the
room by the radiator matches
that measured by your
thermometer.
Enable the function.
Disable the keypad lock (see
chapter 3.6).

6. Services and guarantee

After-sales service
If your appliance stops working or you require spare parts, contact your installer
or dealer.
Prior to making contact and to ensure your problem is dealt with quickly and
effectively, please make a note of:
- the details shown on the appliance's nameplate;
- the sales reference for your appliance shown on your dated purchase invoice.
guarantee
(See general conditions of sale for your country)
The heating body of your electric radiator is guaranteed against manufacturing
defects for five (5) years from the date of purchase, while the other components are
guaranteed for two (2) years.
It complies with the EMC Directive: 2004/108/EC regarding electromagnetic
compatibility of equipment, with Low Voltage directive: 2006/95/EC regarding electrical
equipment designed for use within certain voltage limits, and with European standards
EN 60.335.1 and EN 60.335.2.30, and subsequent amendments.
Dated proof of purchase must be presented to activate the guarantee. The
guarantee does not cover radiator transport, removal and installation costs.
The guarantee shall not apply if the appliance is installed, used or maintained
in a way that does not comply with standards in force in the relevant country, good
professional practice, or the manufacturer's instructions.
Environmental regulations
RoHS: complies with Directive 2011/65/EU
WEEE: complies with Directive 2012/19/EU
Disposal of end-of-life electrical and electronic appliances.
symbol indicates that this product should not be disposed of with household
waste. It must be taken to a suitable collection point to be recycled. By
disposing of this product correctly, you will help prevent potential negative
consequences for the environment and human health.
40008126 40008126
EN
This
45
Services and guarantee