Troubleshooting
The following information should help you to take care of malfunctions. If this should not be success-
ful, send the device to our central customer service for repair. Note the warranty information.
Fault
Remedy
A water shortage is
▪ Check whether the floating capsule in the water tank moves freely. If
indicated despite a
filled water tank.
The adjusting knob
▪ Check to see whether the pad has been correctly inserted into the pad
jams well before the
symbol
(A).
▪ For 2 pads, the lower one must be firmly pressed into the recess.
▪ Tap on the coffee pad so that there is a small recess in the middle of it.
The coffee strength is
▪ The more carefully you insert the pads, the better the coffee will taste.
not sufficient.
▪ The coffee is stronger if you programme a smaller fill amount.
The cups fill equally on
▪ Minor differences in filling levels are impossible to avoid entirely. If the
the left and right.
▪ Check whether the appliance is on a horizontal supporting surface.
The filling quantity
▪ Always turn the adjusting knob to the right as far as possible
is gradually getting
▪ At regular intervals, check that the central opening of the pad cartridge
smaller and smaller.
▪ Descale the appliance in due time.
During brewing, no
If the central opening of the pad cartridge is clogged, the adjusting knob is
coffee comes out and
blocked after brewing and the pad cartridge cannot be removed.
the adjusting knob can
Disconnect the mains plug and allow the appliance to cool down for one
no longer be turned.
hour. If the blockage has not yet been loosened in the process, there is the
option of the emergency opening:
▪ You will find a small opening on both sides of the housing directly next
necessary, remove foreign bodies or descale the tank.
cartridge.
appliance is only used for a short time, the performance improves.
is free to avoid blockages.
to the pad cartridge. Insert the wire horizontally into the most easily
accessible opening and press it lightly towards the inside. After around
3cm, the pressure will suddenly abate and a little coffee will come out.
This means that the adjusting knob has been unblocked. Remove the
pad cartridge and clean it thoroughly. In the future, check before each
brewing process whether the central opening of the pad cartridge is free
and the pads are undamaged.
You will need a straightened paper clip for
this. Ensure that its wire end is free of
burrs so as not to damage the seal in the
appliance.
Coffee will spray out of the appliance
that could still be hot!
Therefore, cover the wire with a kitchen
towel.
(A).
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