Stokke Dresser Notice D'utilisation page 2

RIGHT OF COMPLAINT AND EXTENDED WARRANTY
Applicable worldwide in respect of
Stokke® Dresser, hereinafter referred to
as the product.
RIGHT OF COMPLAINT
The customer has a right of complaint pur-
suant to the consumer protection legislation
applicable at any given time, which legisla-
tion may vary from country to country.
Generally speaking, STOKKE AS does not
grant any additional rights over and above
those laid down by the legislation applica-
ble at any given time, although reference is
made to the "Extended Warranty" described
below. The rights of the customer under the
consumer protection legislation applicable
at any given time are additional to those
under the "Extended Warranty", and are not
affected thereby.
STOKKE "EXTENDED WARRANTY"
However, STOKKE AS, PO Box 707, N-6001
Ålesund, Norway, grants an "Extended
Warranty" to customers who register their
product in our Warranty Database. This may
be done via our webpage
www.stokkewarranty.com. Upon registra-
tion, a warranty certificate will be issued and
sent to the customer electronically (e-mail)
or by ordinary mail.
Registration in the Warranty Database enti-
tles the owner to an "Extended Warranty"
as follows:
•
3-year warranty against any manufactur-
ing defect in the product.
The "Extended Warranty" also applies if the
product has been received as a gift or pur-
chased second-hand. Consequently, the
"Extended Warranty" may be invoked by
whoever is the owner of the product any
given time, within the warranty period, and
subject to the warranty certificate being
presented by th eowner.
The STOKKE "Extended Warranty" is
conditional upon the following:
•
Normal use.
•
The product only having been used for the
purpose for which the product is intended.
•
The product having undergone ordinary
maintenance, as described in the mainte-
nance/instruction manual.
•
Upon the "Extended Warranty" being
invoked, the warranty certificate shall
be presented, together with the original
datestamped purchase receipt. This also
applies to any secondary or subsequent
owner.
•
The product appearing in its original state,
hereunder that the only parts used have
been supplied by STOKKE and are intend-
ed for use on, or together with, the prod-
uct. Any deviations herefrom require the
prior written consent of STOKKE.
•
The serial number of the product not hav-
ing been destroyed or removed.
The STOKKE "Extended Warranty" does
not cover:
•
Issues caused by normal developments in
the parts making up the product (e.g. col-
ouration changes, as well as wear and tear).
•
Issues caused by minor variations in materi-
als (e.g. colour differences between parts).
•
Issues caused by extreme influence from
external factors like sun/light, temperature,
humidity, environmental pollution, etc.
•
Damage caused by accidents/mishaps
– for example any other objects having
bumped into the product or any person
having overturned the product by collid-
ing with it. The same applies if the product
has been overloaded, for example in terms
of the weight placed on it.
•
Damage inflicted on the product by exter-
nal influence, for example when the prod-
uct is being shipped as luggage.
•
Consequential damage, for example dam
age inflicted on any persons and/or any
other objects.
•
If the product has been fitted with any
accessories that have not been supplied
by Stokke, the "Extended Warranty" shall
lapse.
•
The "Extended Warranty" shall not apply to
any accessories that have been purchased
or supplied together with the product, or
at a subsequent date.
STOKKE will under the "Extended
Warranty":
•
Replace or – if STOKKE thus prefers – repair
the defective part, or the product in its
entirety (if necessary), provided that the
product is delivered to a reseller.
•
Cover normal transport costs for any
replacement part/product from STOKKE to
the reseller from whom the product was
purchased. – No travel costs on the part of
the purchaser are covered under the terms
of the warranty.
•
Reserve the right to replace, at the time of
the warranty being invoked, defect parts
by parts that are of approximately the
same design.
•
Reserve the right to supply a replacement
product in cases where the relevant prod-
uct is no longer being manufactured at
the time of the warranty being invoked.
Such product shall be of corresponding
quality and value.
How to invoke the "Extended
Warranty":
Generally speaking, all requests relating to
the "Extended Warranty" shall be made to
the reseller from whom the product was
purchased. Such request shall be made as
soon as possible after any defect has been
discovered, and shall be accompanied by
the warranty certificate as well as the origi-
nal purchase receipt.
Documentation/evidence confirming the
manufacturing defect shall be presented,
normally by way of the product being
brought along to the reseller, or otherwise
being presented to the reseller or a STOKKE
sales representative for inspection.
The defect will be remedied in accordance
with the above provisions if the reseller or
a STOKKE sales representative determines
that the damage is caused by a manufactur-
ing defect.
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EN