5 General
5.2 Troubleshooting
Check first of all whether you can remedy the fault yourself by consulting this list before sending
your steam cleaner in to the Royal
Fault
The operating pilot
lamp fails to light up.
No steam is emitted
when the steam button
is operated.
Only a very small
amount of steam
flows out.
The steam iron fails
to get hot.
The appliance takes a
very long time to heat
up.
Appliance Customer Service Centre.
®
Possible cause
The appliance is not plugged
into a socket or is not switched
on.
The socket is faulty.
The power cable is damaged.
The childproof lock is
preventing release of the
steam button.
The water tank is empty.
The steam controller is on
minimum.
The steam cleaner is not
switched on.
The temperature controller
is on minimum.
The water tank is furred up.
Remedy
Insert the mains plug into a
socket or switch the appliance
on.
Check the socket by unplugging
the steam cleaner and plugging
in a different appliance.
Have the cable replaced by
the Royal
Appliance Customer
®
Service Centre.
Push the yellow pin on the
right-hand side of the steam
gun in to the left.
Top up with water
(see Section 4.4, page 15).
Turn the steam controller
anticlockwise until sufficient
steam is emitted.
Switch the steam cleaner on.
Set the desired ironing
temperature on the
temperature controller.
Descale the water tank
(see Section 5.1, page 16).
17