Troubleshooting
If you experience problems with your Tectalk Duro first check the battery
power level as low batteries can cause problems such as poor
transmission, weak reception and reduced sound quality. Then check the
manual and radio display to ensure that a function (such as VOX or Lock)
has not been activated by accident.
In case of further difficulty please consult your dealer or visit our
websites at service.alan-electronics.de
Warranty and Recycling Information
We are legally obliged to include disposal and warranty
information as well as EU declaration of conformity with the use
instructions in different countries for every unit. Please find this
information on the following pages.
2-Year Warranty From Date Of Purchase
The manufacturer/retailer guarantees this product for two years
from date of purchase. This warranty includes all malfunctions
caused by defective components or incorrect functions within the
warranty period excluding wear and tear, such as exhausted
batteries, scratches on the display, defective casing, broken
antenna and defects due to external effects such as corrosion,
over voltage through improper external power supply or the use
of unsuitable accessories. Defects due to unintended use are
also excluded from the warranty.
Please contact your local dealer for warranty claims. The dealer
will repair or exchange the product or forward it to an authorized
service center.
You can also contact our service partner directly. Please include
your proof of purchase with the product and describe the
malfunction as clearly as possible.
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