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10
Problem
Low heat / Low flame when
valve turned to high.
Excessive flare-ups/uneven
heat.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Flames lift away from burner,
accompanied by the smell of
gas, and possibly difficulties in
lighting.
Burner will not light with the
igniter, but will light with a
match.
www.napoleongrills.com
Troubleshooting
Possible Causes
Blockage of gas.
Improper preheating.
Cylinder freezing up.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build
on sear plates and in drip pan.
Incorrect bottle position.
Possible spider web or other
debris, or improper air shutter
adjustment.
Improper air shutter
adjustment.
Loose electrode wire.
Electrode is cracked or broken.
Damaged electrode wire.
Solution
Check for spider webs in the burner or
orifice.
Preheat grill with main burners on high for
5 to 10 minutes.
When cooking for long periods of time,
or when the cylinder is close to being
empty, or low outside air temperatures,
1 lb cylinders do not have enough wetted
surface area to allow liquid propane to
turn to vapour. Put on a fresh 1 lb cylinder
or hook-up to a 20 lb tank.
Ensure sear plate is installed with the
holes towards the right end of the grill.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Clean sear plates and drip pan regularly.
Do not line pan with aluminum foil. Refer
to cleaning instructions.
Ensure bottle is in an upright position
when operating the grill, hanging from the
regulator.
Thoroughly clean burner by removing.
See general maintenance instructions.
Open air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Close air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Check that electrode wire is firmly pushed
onto the terminal on the back of the
igniter.
One spark systems must use a one spark
igniter.
Replace electrode.
Replace electrode wire.
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