Troubleshooting
Problem
The power does not turn on.
The power turns off during use.
The charging indication/notification
lamp turns off.
The charging indication/notification
lamp does not glow.
The appliance can only be used for a
few minutes after charging.
18
Possible cause
The appliance has not been charged.
The AC adaptor is connected.
There is no power remaining in the battery.
Appliance is clogged with facial cleanser.
Too much facial cleanser or sticky facial
cleanser or other inappropriate cleanser has
been used.
The appliance automatically turns off
approximately 3 minutes after using the
warming make-up removal mode and
approximately 1 minute after using the brush
cleansing or pore-targeted cleansing modes.
The appliance stops every 20 seconds when
using to wash your face. (See page 15.)
This lamp turns off after charging is complete.
(See page 11.)
The adaptor is not inserted into the household
outlet correctly.
The appliance plug is not firmly inserted into
the socket.
The battery has reached the end of its life.
(approximately 3 years) (See page 20.)
Action
Charge the appliance.
(See page 11.)
Disconnect the AC adaptor before use.
Charge the appliance.
(See page 11.)
Use warm water to clean and remove
the cleanser.
Clean and remove the cleanser and
then try reducing the amount of facial
cleanser.
Correctly insert the adaptor into the
household outlet.
Firmly insert the appliance plug into
the socket.
Contact an authorized service center for
repair.