Returns - Chauvet VIP 5162 Signal Processor Mode D'emploi

R
To return a product or request support:
ETURNS
· In the U.S., contact CHAUVET® World Headquarters (see
Contact Us).
· In the UK or Ireland, contact CHAUVET® Europe Ltd. (see
Contact Us).
· In Mexico, contact CHAUVET® Mexico (see
Contact Us).
· In any other country, DO NOT contact CHAUVET®. Contact the distributor of record. See
www.chauvetlighting.com for a list of distributors.
If you live outside the U.S., United Kingdom, Ireland, or Mexico, contact your distributor of
record and follow their instructions on how to return CHAUVET® products to them. Visit our
website for contact details.
U.S., UK, Ireland, and
Call the corresponding CHAUVET® Technical Support office and request a Return Merchandise
Mexico
Authorization (RMA) number before shipping the product. Be prepared to provide the model
number, serial number, and a brief description of the reason for the return.
You must send the merchandise prepaid, in its original box, and with its original packing and
accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product returned
without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly on
the box.
Before sending the product, clearly write the following information on a piece of paper and place it
inside the box:
· Your name
· Your address
· Your phone number
· RMA number
· A brief description of the problem
Be sure to pack the product properly. FedEx packing or double-boxing are recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s). CHAUVET® is not responsible for shipping damage of returned items.
Page 50 of 140 VIP™ 5162 Signal Processor User Manual Rev. 1