Service; Troubleshooting And Repair - SMA SUNNY TRIPOWER 60 Instructions D'installation

4 Service

4 Service

4.1 Troubleshooting and Repair

The information is organized in tables showing messages
appearing in the LCS tool, known as events. The tables
contain descriptions of events as well as explanations of
which actions to take when an event occurs.
Type of event
ID
Display
Description
Measure
DNO
SMA Service Line
PV
Grid-Related Events
ID Status
message
1–6
7–9
10–15
16–18
19, 22
31–33
34–37
32 STP60-10-IA-xx-11
Indicates whether the event is of the grid, PV, internal or fail safe category.
The specific event ID.
Text shown in display.
Description of the event.
Description of which action to take prior to contacting any other parties.
If the prescribed action has not identified the malfunction, contact the DNO for further assistance.
If the prescribed action has not identified the malfunction, contact Service for further assistance
(see Section 6 "Contact", page 44).
If the prescribed action has not identified the malfunction, contact the PV module supplier for
further assistance.
Description
Grid voltage too low.
Grid voltage average too high
for ten minutes.
Grid voltage too high.
The inverter has detected a
voltage peak on the grid.
Power frequency too low or too
high.
DC current share in utility grid is
too high.
The residual-current monitoring
unit (RCMU) detected an
overcurrent.
SMA Solar Technology AG / SMA Solar Technology America LLC
Measure
Check voltage and AC installation. If
the voltage is zero, check the fuses.
Check that the installation is correct
in accordance with the installation
manual. If so, request a new grid
code file with increased voltage limit
or reactive power for voltage
suppression.
Check voltage and AC installation. x
Check voltage and AC installation. x
Check power frequency.
For repeated daily occurrences,
perform onsite grid analysis.
Turn off both DC and AC supply and
wait until the display turns off. Then
turn on DC and AC supply and
observe if the event reoccurs. Visual
inspection of all PV cables and
modules.
DNO SMA PV
Service
Line
x - -
x - -
- -
- -
x - -
- x -
- x -
Installation Guide