Contacting Customer Service - Cochlear Baha 5 SuperPower Mode D'emploi

Contacting Customer Service

We strive to provide you with the best possible
products and services. Your views and experiences
with our products and services are important to
us. If you have any comments you would like to
share, please contact us.
Customer Service – Cochlear Americas
13059 E. Peakview Avenue,
Centennial, CO 80111, USA
Toll free (North America) 1800 523 5798
Tel: +1 303 790 9010, Fax: +1 303 792 9025
E-mail: customer@cochlear.com
Customer Service – Cochlear Europe
6 Dashwood Lang Road
Bourne Business Park, Addlestone,
Surrey KT15 2HJ, United Kingdom
Tel: +44 1932 26 3400, Fax: +44 1932 26 3426
E-mail: info@cochlear.co.uk
Customer Service – Cochlear Asia Pacific
1 University Avenue, Macquarie University
NSW 2109, Australia
Toll free (Australia) 1800 620 929
Toll free (New Zealand) 0800 444 819
Tel: +61 2 9428 6555, Fax: +61 2 9428 6352
or Toll free Fax 1800 005 215
E-mail: customerservice@cochlear.com.au
Using your sound processor
The buttons on your sound processor let you
adjust your volume level, choose from your
pre-set programs, and enable/disable wireless
streaming. You can choose to enable the audible
and visual indicators to alert you of changes to the
settings and processor status.
Your sound processor is programmed to be used as
either a left or right-sided device. Your hearing care
professional will have marked your processor(s)
with a L or R indicator. If you are a bilateral user,
changes you make to one device will automatically
apply to the second device.
On/off
See figure 2
Turn on your sound processor by
1 2
connecting the battery module.
Turn off your sound processor by disconnecting
3
the battery.
When your sound processor is turned off and then
back on again, it will return to the default setting
(program one).
Audible and visual status indicators
3
See figure
Your sound processor is equipped with audible and
visual indicators. For an overview of the audible
and visual indicators, refer to the table at the back
of this section.
Your hearing care professional can disable the
audible and/or visual indicators if you prefer.
Changing the program
Together with your hearing care professional you
will have selected up to four pre-set programs for
your sound processor:
Program 1:
Program 2:
Program 3:
Program 4:
English
See figure 4
5