Troubleshooting - Napoleon Fireplaces BEF33H Instructions D'installation Et D'opération

26

9.0 TROUBLESHOOTING

EN
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
SYMPTOM
Dim or no fl ame
Ember bed is not
glowing or dimming
No warm air coming
out of appliance
Appliance turns off
and will not turn on
Appliance will not
come on when
switch is fl ipped to
ON
Remote control
does not work
Heater shuts off
automatically
"E1" error appears
on display board
"E2" error appears
on display board
W415-1299 / B /
06.16.14
!
PROBLEM
Flame LED's are burnt out
Main PCB Board burnt out
Ember LED's are burnt out
Main PCB Board burnt out
Heater has overheated
Room temperature is higher
than the appliance setting (if
it is set to room temperature)
Heater is burnt out
Appliance has overheated
and safety device has
caused the thermal switch to
disconnect
House circuit breaker has
tripped
Appliance's fuse has blown
Appliance is not plugged into
an electrical outlet
Appliance has overheated
and safety device has
caused the thermal switch to
disconnect
Circuit board is burnt out
Low batteries
Room is too warm
Thermostat circuit is open
Thermostat malfunction
WARNING
TEST SOLUTION
Inspect the LED (W405-0013) and replace them if necessary
Inspect the Main PCB Board (W190-0065) and replace them if
necessary
Inspect the ember bed LED's (W405-0014) and replace them if
necessary
Inspect the Main PCB Board (W190-0065) and replace them if
necessary
Allow appliance to cool for 15 minutes
Reset temperature setting
Inspect the blower and heater (W245-0041) and replace it if
necessary
Turn off the Main Switch, allow appliance to cool for 15
minutes, then turn it on
Reset house circuit breaker
Replace the fuse
Check plug and plug it in
Turn off the Main Switch, allow appliance to cool for 15
minutes, then turn it on
Inspect the circuit board (W190-0050) and replace it if
necessary
Replace batteries in remote control
The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature
Replace thermostat (G190-0001)
Replace thermostat (G190-0001)
DRAFT
42.34