Ezviz Chime Guide Rapide page 18

Troubleshooting
1
Why the chime in my home responds slowly, or even doesn't
function?
Please confirm the following details.
1. Select the right chime type (same as the product label) in the
doorbell settings interface in the EZVIZ app.
2. Your doorbell contains a power cell which may need to charge
before the first use. If you complete the install process and your
doorbell does not appear to function, give it 10 minutes to 3
hours to charge and then try again.
2
I have failed to connect my chime to Wi-Fi.
1. Make sure your chime is not blocked by firewall or any limitation
in your network.
2. Do not connect too many devices to the router.
3. Make sure the static IP setting is disabled and the router can
distribute IP address to your device (DHCP is on).
3
My doorbell is offline frequently.
1. Make sure the doorbell has received strong and stable Wi-Fi
signal. If you think low Wi-Fi signal strength is causing your
issue, try moving your Wi-Fi router closer to your doorbell, or add
a chime to boost Wi-Fi.
2. Make sure your router and the internet is functional.
3. The doorbell requires at least 2 Mbps uploading speed, please
make sure the bandwidth of the network is sufficient, and do not
have too many devices connected to the router.
4. If all the troubleshooting techniques listed above does not
resolve the problem, please delete the device from your EZVIZ
account, reset and re-add.
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