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Before calling Bright Starts
We are always happy to take your call; however, if you have a question about the
operation of your InGenuity
quickly and easily:
Cannot fold
playard
Folding
Cannot fi t all of
the pieces back
into the carrying
bag
Playard does not
completely unfold
Setup
Changing table
sags with baby
on it
Bassinet sags in
the middle with
baby on it
Wheels do not roll
freely
Troubleshooting
™
...
™
product, these simple solutions may answer your question
Issue
Probable Cause
Support tubes have not
been removed from the
bassinet
Mattress has not been
removed from the
bassinet or the fl oor of
playard
Side or end rails remain
locked
The locking mechanism
in the fl oor of the
playard is not pulled up
far enough
Not all pieces fi t in the
carrying bag
One or more of the
side rail hinges are
not locked prior to
attempting to push down
the center of the playard
The clamps on the
changing table are not
properly attached to the
side rails
The support tubes
underneath bassinet are
missing or not installed
correctly
The playard is not lifted
high enough to release
auto-brake
Remove support tubes and then
fold playard
Remove mattress and then fold
playard
Unlock side or end rails: Push
buttons under the embroidered
circles, lift gently fi rst and then
drop the side or end rail.
Pull up further on the lever in the
fl oor of the playard. This will
allow any of the rail hinges to lock
or unlock for folding or unfolding
the playard.
Playard, support tubes, and
mattress are designed to fi t in the
travel bag. Leave the accessory
tray and changing table at home
or pack separately.
Listen for an audible "click" as
each side rail hinge locks into
place
After locking the side rails,
ensure that the center locking
mechanism in the fl oor is pushed
down completely. If you have
diffi culty with this step, try lifting
the playard off the ground slightly.
Push the clamps onto the clamp
guides on the left and right side
rails until you hear a "click"
Insert support tubes into fabric
pockets on top of the bassinet
and underneath the mattress
Lift the end of the playard
(opposite the wheels) higher to
release brake and roll the unit
– 30 –
Solution
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