Troubleshooting; Error Messages - Polar Refrigeration G377 Mode D'emploi

Telephone Helpline: 0845 146 2887 (United Kingdom)

Troubleshooting

If your POLAR appliance develops a fault, please check the following table before making a call to the Helpline or your POLAR retailer.
Fault
The appliance is not working The unit is not switched on
The appliance turns on, but
the temperature is too high/
low
The appliance is leaking
water
The appliance is unusually
loud

Error Messages

The following table details the cause and subsequent response of the appliance to errors.
Error Message
(flashing)
The inner temperature exceeds
HtA
the set maximum temperature
The inner temperature exceeds
LtA
the set minimum temperature
Short circuit or interruption of
PF1
the thermostat probe input line
Short circuit or interruption of
PF2
the evaporator probe input line
Inner temperature greater than
HLA
90°C
Inner temperature lower than
LLA
-45°C
The alarm message will end when the alarm trigger is no longer present, except PF1 and PF2 that require the appliance to be turned Off, then On again.
Probable Cause
Plug and lead are damaged
Fuse in the plug has blown
Power supply
Internal wiring fault
Too much ice on the evaporator
Condenser blocked with dust
Doors are not shut properly
Appliance is located near a heat source or air
flow to the condenser is being interrupted
Ambient temperature is too high
Unsuitable foodstuffs are being stored in the
appliance
Appliance is overloaded
The appliance is not properly levelled
The discharge outlet is blocked
Movement of water to the drain is obstructed Clear the floor of the appliance (if applicable)
The water container is damaged
The drip tray is full
Loose nut/screw
The appliance has not been installed in a
level or stable position
Cause
Display flashes
Alternating error message and current temperature
Display flashes
Alternating error message and current temperature
Display flashes
Display flashes
Display flashes
Alternating error message and current temperature
Display flashes
Alternating error message and current temperature
Check the unit is plugged in correctly and switched on
Call POLAR agent or qualified Technician
Replace the fuse
Check power supply
Call POLAR agent or qualified Technician
Defrost the appliance
Call POLAR agent or qualified Technician
Check doors are shut and seals are not damaged
Move the refrigerator to a more suitable location
Increase ventilation or move appliance to a cooler position
Remove any excessive hot foodstuffs or blockages to the fan
Reduce the amount of food stored in the appliance
Adjust the screw feet to level the appliance (if applicable)
Clear the discharge outlet
Call POLAR agent or qualified Technician
Empty the drip tray (if applicable)
Check and tighten all nuts and screws
Check installation position and change if necessary
Appliance Response
Action
Action
Check Troubleshooting Guide
If problem persists call POLAR agent or
qualified Technician
Check Troubleshooting Guide
If problem persists call POLAR agent or
qualified Technician
Compressor operates as specified by
parameter '=23'
Defrost as specified by parameters d8 and d9
Call POLAR agent or qualified Technician
Call POLAR agent or qualified Technician
UK
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