Troubleshooting guide
Symptom
No sound
Intermittent or
reduced sound
Squealing noise
Beeping
Pairing issue
with Apple
device
64
Possible causes
Dead battery
Clogged earpieces
(dome, Grip Tip, Micro Mold,
or Lite Tip)
Clogged sound outlet
Moisture
Dead battery
Hearing aid earpiece
inserted incorrectly
Ear wax accumulated
in ear canal
If your hearing aid plays
8 beeps, 4 times consecutively,
your hearing aid needs a
microphone service check
Bluetooth
connection failed
®
Only one hearing aid paired