Troubleshooting - Napoleon Riverside Série Mode D'emploi

WARNING
!
• Always light the pilot whether for the fi rst time or if the gas supply has run out, with the glass door open or
removed.
• Turn off gas and electrical power before servicing the appliance.
• Appliance may be hot. Do not service until appliance has cooled.
• Do not use abrasive cleaners
SYMPTOM
symptom
Main burner goes out; pilot
Main burner flame is a Blockage in vent.
stays on.
blue, lazy, transparent
fl ame.
Main burner goes out; Pilot flame is not large enough or
pilot stays on. not engulfing the thermopile.
Thermopile shorting.
Main burner goes out; pilot
Remote wall switch wire is too
goes out.
long; too much resistance in the
Pilot goes out when the gas
system.
knob is released.
Faulty thermostat or switch.
The gas valve has an inter-
lock device which will not
Main burner goes out; Refer to "MAIN BURNER GOES OUT; PILOT STAYS ON"
allow the pilot burner to be
pilot goes out.
Vent is blocked
lit until the thermocouple
has cooled. Allow approxi-
Vent is re-circulating
mately 60 seconds for the
thermocouple to cool.
Flexible vent has become
disconnected from appliance.
Flames are consistently Appliance is over-fired or
too large or too small. underfi red.
Carboning occurs.
Pilot burning; no gas to main
burner; gas knob is on 'HI';
wall switch / thermostat is on.
INSERT
PHOTO
OF VALVE
Pilot will not light.
HERE
PILOT
BURNER
THERMOCOUPLE
Air shutter improperly adjusted.
Carbon is being Air shutter is blocked.
deposited on glass,
Flame is impinging on the
logs, rocks, media or
glass, logs, rocks, media or
combustion chamber
combustion chamber.
surfaces.
White / grey film forms. Sulphur from fuel is being
deposited on glass, logs or
combustion chamber surfaces.
Exhaust fumes smelled Appliance is spilling.
in room, headaches. (This is not applicable in outdoor
appliances)
PROBLEM
problem
Pilot flame is not large enough or
-
not engulfing the thermopile.
Thermopile shorting.
Remote wall switch wire is too
long; too much resistance in the
-
system. -
Faulty thermostat or switch. -
-
Refer to "MAIN BURNER GOES OUT; PILOT STAYS ON"
-
System is not correctly purged.
Out of propane gas.
-
Pilot flame is not large enough.
Pilot flame is not engulfing the -
thermocouple
-
Thermocouple shorting / faulty.
-
-
-
Faulty valve.
Thermostat or switch is defective
Wall switch wiring is defective.
Main burner orifice is plugged.
Faulty valve.
No spark at pilot burner.
* Maximum inlet
pressure not to
THERMOPILE
exceed 13"
-
-
Out of propane gas.
-
Spark gap is incorrect.
-
-
-
-
No gas at the pilot burner.
-
-
-
-
-
-
-

15.0 troubleshooting

TEST SOLUTION
test solution
- Turn up the pilot flame.
Remove blockage. In really cold conditions, ice buildup may occur on the
- Replace pilot assembly.
terminal and should be removed as required. To minimize this from happening
again, it is recommended that the vent lengths that pass through unheated
- Clean thermopile connection to the valve. Reconnect.
spaces (attics, garages, crawl spaces) be wrapped with an insulated mylar
- Replace thermopile / valve.
sleeve. Prevent sleeve from sagging. Contact your local authorized dealer for
more information.
- Shorten wire to connect length or wire gauge.
Turn up the pilot flame.
Replace pilot assembly.
Clean thermopile connection to the valve. Reconnect. - Replace.
Replace thermopile / valve.
Shorten wire to correct length or wire gauge.
- Purge the gas line.
- Fill the tank.
Replace.
- Turn up the pilot flame.
Check for vent blockage. - Gently twist the pilot head to improve the flame pattern
around the thermocouple.
Check joint seals and installation
- Loosen and tighten thermocouple.
Re-attach to appliance.
- Clean thermocouple and valve connection.
Cap was not replaced.
- Replace thermocouple.
- Replace valve.
Check pressure readings:
Inlet pressure can be checked by turning screw (A) counter-clockwise 2 or
- Replace.
3 turns and then placing pressure gauge tubing over the test point. Gauge
should read as described on the chart below. Check that main burner is
- Connect a jumper wire across the wall switch terminals; if
operating on 'HI'. Outlet pressure can be checked the same as above using
main burner lights, replace switch / thermostat.
screw (B). Gauge should read as described on the chart below. Check that
main burner is operating on 'HI'. AFTER TAKING PRESSURE READINGS,
- Disconnect the switch wires & connect a jumper wire across
BE SURE TO TURN SCREWS CLOCKWISE FIRMLY TO RESEAL. DO
terminals 1 & 3; if the main burner lights, check the wires for
NOT OVER TORQUE.
defects and/or replace wires.
Leak test with a soap and water solution.
- Remove stoppage in orifice.
Natural Gas Natural Gas
- Replace.
Pressure
(inches) (millibars)
- Check if pilot can be lit by a match.
* 13" 17.4mb
- Check that the wire is connected to the push button igniter.
Inlet
(MIN. 4.5") (MIN. 11.2mb)
- Check if the push button igniter needs tightening.
- Replace the wire if the wire insulation is broken or frayed.
Outlet 3.5" 8.7mb
- Replace the electrode if the ceramic insulator is cracked or
Return air shutter to specified opening, see "venturi adjustment" section.
broken.
- Replace the push button ignitor
Ensure air shutter opening is free of lint or other obstructions.
- Fill the tank.
Ensure the media is positioned correctly in the appliance.
- Spark gap should be 0.150" (3.8mm) to 0.175" (4.5mm)
Open air shutter to increase the primary air.
from the electrode tip and the pilot burner. To ensure proper
Check the input rate: check the manifold pressure and orifice size as specified
electrode location, tighten securing nut (finger tight plus 1/4
by the rating plate.
turn).
Ensure door gasketing is not broken or missing and the seal is tight.
Ensure vent liners are free of holes and well sealed at all joints.
- Check that the manual valve is turned on.
Check that minimum rise per foot (meters) has been adhered to for any
- Check the pilot orifice for blockage.
horizontal venting.
- Replace the valve.
- Call the gas distributor.
Clean the glass with a recommended gas fireplace glass cleaner. DO NOT
CLEAN GLASS WHEN HOT.
If deposits are not cleaned off regularly, the glass may become permanently
marked.
Check door seal.
Check for exhaust damage.
Check that venting is installed correctly.
Room is in negative pressure; increase fresh air supply.
Propane Propane
(inches) (millibars)
13" 32.4mb
(MIN. 11") (MIN. 27.4mb)
10" 24.9mb
W415-1796 / B / 08.01.18
EN
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