TEFAL/T-FAL* INTERNATIONAL LIMITED GUARANTEE
This product is repairable by TEFAL/T-FAL*, during and after the guarantee period.
TEFAL/T-FAL endeavours to keep most of the stock of the spare parts available for the repair of your product for up to 5
to 7 years on average, from the last date of production. Accessories, consumables and end-user replaceable parts can be
purchased, if locally available, as described on the TEFAL/T-FAL internet site www.t-falusa.com
The Guarantee
TEFAL/T-FAL guarantees this product against any manufacturing defect in materials or workmanship during the guarantee
period within those countries*** as stated in the country list on the last page of the user manual, starting from the initial
date of purchase.
The international manufacturer's guarantee covers all costs related to restoring the proven defective product so that it
conforms to its original specifications, through the repair or replacement of any defective part and the necessary labour. At
TEFAL/T-FAL's choice, a replacement product may be provided instead of repairing a defective product. TEFAL/T-FAL's sole
obligation and your exclusive resolution under this guarantee are limited to such repair or replacement.
Conditions & Exclusions
TEFAL/T-FAL shall not be obliged to repair or replace any product which is not accompanied by a valid proof of purchase. The
product can be taken directly in person or must be adequately packaged and returned, by recorded delivery (or equivalent
method of postage), to a TEFAL/T-FAL authorised service centre. Full address details for each country's authorised service
centers are listed on TEFAL/T-FAL website (www.tefal.com) or by calling the appropriate consumer Service centre set out in
the attached country list. In order to offer the best possible after-sales service and constantly improve customer satisfaction,
TEFAL/T-FAL may send a satisfaction survey to all customers who have had their product repaired or exchanged in a
TEFAL/T-FAL authorised service centre. This guarantee applies only for products purchased and used for domestic purposes
and will not cover any damage which occurs as a result of misuse, negligence, failure to follow TEFAL/T-FAL instructions, or
a modification or unauthorised repair of the product, faulty packaging by the owner or mishandling by any carrier. It also
does not cover normal wear and tear, maintenance or replacement of consumable parts, or the following:
- using the wrong type of water or consumable
- scaling (any de-scaling must be carried out according to
the instructions for use)
- ingress of water, dust or insects into the product
- damages or poor results specifically due to wrong voltage
or frequency as stamped on the product ID or specification
Consumer Statutory Rights
This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer may have or those rights
that cannot be excluded or limited, nor rights against the retailer from which the consumer purchased the product. This
guarantee gives a consumer specific legal rights, and the consumer may also have other legal rights which vary from State
to State or Country to Country. The consumer may assert any such rights at his sole discretion.
*** W here a product purchased in one listed country and then used in another listed country, the international TEFAL/T-FAL
guarantee duration is the one in the country of usage, even if the product was purchased in a listed country with different
guarantee duration. The repair process may require a longer time if the product is not locally sold by TEFAL/T-FAL. If the
product is not repairable in the new country, the international TEFAL/T-FAL guarantee is limited to a replacement by a
similar or alternative product at similar cost, where possible.
* T EFAL household appliances appear under the T-FAL brand in some territories like America and Japan. TEFAL/T-FAL are
registered trademarks of Groupe SEB. Please keep this document for your reference should you wish to make a claim
under the guarantee.
: www.t-falusa.com
- accidents including fire, flood, thunderbolt etc
- damage to any glass or porcelain ware in the
product
- mechanical damages, overloading
- professional or commercial use
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