Problem
You can hear a constant beep
noise.
An acoustic signal sounds and
the hob deactivates.
An acoustic signal sounds
when the hob is deactivated.
The hob deactivates.
Residual heat indicator does
not come on.
You cannot activate the outer
ring.
There is a dark area on
the multiple zone.
The control panel becomes
hot to the touch.
There is no sound when you
touch the panel sensor fields.
comes on.
and a number come on.
comes on.
8.2 If you cannot find a solution...
If you cannot find a solution to the problem
yourself, contact your dealer or an Authorised
Service Centre. Give the data from the rating
plate. Give also three digit letter code for the
32
ENGLISH
Possible cause
The electrical connection is incor‐
rect.
You put something on one or
more sensor fields.
You put something on the sensor
field
.
The zone is not hot because it op‐
erated only for a short time or the
sensor is damaged.
The cooking zone was not activa‐
ted.
It is normal that there is a dark
area on the multiple zone.
The cookware is too large or you
put it too close to the control pan‐
el.
The sounds are deactivated.
Child Safety Device or Lock oper‐
ates.
There is an error in the hob.
The second phase of the power
supply is missing.
glass ceramic (it is in the corner of the glass
surface) and an error message that comes
on. Make sure, you operated the hob
correctly. If not the servicing by a service
technician or dealer will not be free of charge,
also during the warranty period. The
Remedy
Disconnect the hob from the electri‐
cal supply. Ask a qualified electri‐
cian to check the installation.
Remove the object from the sensor
fields.
Remove the object from the sensor
field.
If the zone operated sufficiently long
to be hot, speak to an Authorised
Service Centre.
Set a heat setting for the cooking
zone first.
Put large cookware on the rear
zones, if possible.
Activate the sounds. Refer to "Daily
use".
Refer to "Daily use".
Deactivate the hob and activate it
again after 30 seconds. If
comes on again, disconnect the hob
from the electrical supply. After 30
seconds, connect the hob again. If
the problem continues, speak to an
Authorised Service Centre.
Check if the hob is correctly con‐
nected to the electrical supply. Re‐
move the fuse, wait one minute, and
insert the fuse again.