Cause
Issue: mobile phone calls not being heard through
hearing aid
Hearing aid is in flight
mode
Hearing aid is not paired
to the phone
Issue: Indicator lights on the hearing aids are solid
red while in charger
Hearing aids are out
of their operating
temperature range
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Possible remedy
Turn hearing aid off and back
on again
Pair your hearing aid to your
mobile phone (again)
Ensure the hearing aids
are within the operating
temperature range of
+5° to +40° Celsius
(41° to 104° Fahrenheit)
Cause
Issue: charging does not start
Charger is not
connected to a power
supply
Hearing aids are not
inserted correctly into
the charger
Charge contacts are not
clean
Issue: weak on the telephone (Moxi Jump R T)
Telephone not
positioned properly
Hearing aid requires
adjustment
For any problems not listed in the guide, contact your
hearing care professional.
Possible remedy
Connect the charger to a
power supply
Insert hearing aids correctly
into the charger, see
"Charging your hearing aids"
Clean charging contacts using
cleaning brush or cloth.
Move telephone receiver
around ear for clearer signal
Consult your hearing
healthcare professional
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