en Trouble shooting
3
Trouble shooting
F aults often have simple explanations.
T r o u b l e s h o o t i n g
Before calling the customer service,
please refer to the fault table and
attempt to correct the fault yourself.
Please read through the safety
information at the beginning of these
instructions.
Fault table
Problem
Coffee or milk froth quality var-
ies widely.
The quality of the milk froth var-
ies.
No hot water dispensed.
Too little or no milk froth.
No intake of milk by the milk
system.
The milk/blended milk drinks
are too cold.
The individually selected
per-cup quantity is not reached.
Coffee dispensing slows to a
trickle or stops completely
78
Cause
Build-up of limescale in the
appliance.
The quality of the milk froth
depends on the type of milk or
the plant-based alternative
used.
The milk system or the intake
of the milk system is soiled.
The milk system or the intake
of the milk system is soiled.
Unsuitable milk.
Build-up of limescale in the
appliance.
The milk system is assembled
incorrectly.
Incorrect connection sequence
for milk container and milk sys-
tem.
The milk used is too cold.
The grinding level is too fine.
The ground coffee is too fine.
Heavy build-up of limescale in
the appliance.
Air in the water filter.
Solution
Descale the appliance as described in
the instructions.
Optimise the result by selecting your
milk or plant-based alternative as
appropriate.
Clean the milk system or the intake.
~ "Cleaning the milk system"
on page 73
Clean the milk system or the intake.
~ "Cleaning the milk system"
on page 73
Do not use milk that has already been
boiled. Use cold milk with a fat content
of at least 1.5%.
Descale the appliance as described in
the instructions.
Correctly assemble all parts.
~ Fig. #
Connect the milk system in the outlet
system first, then the milk container.
Use lukewarm milk.
Set a coarser grinding level.
Use coarser ground coffee.
Descale the appliance as described in
the instructions.
Immerse the water filter in water until
no more air bubbles escape, then
insert the filter again.