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troubleshooting guide
Problem
The juicer will not start/does
not operate.
Lid cannot be fitted.
The juicer has stopped during
normal operation.
Juice is leaking from
underneath the bowl.
Juice does not exit juicing
outlet.
Too much pulp coming out
in juice.
Wiper holder not rotating.
There is a squeaking noise
when juicing.
Staining on juicing parts.
Cause
• No power.
• Juicing bowl not properly aligned
on power unit or lid not locked
correctly.
• Scroll not located correctly.
• Filter basket not correctly fitted to
juice bowl.
• Clogging in filter and scroll.
• Food not cut into small enough
pieces.
• Juicer overloaded or overheated
due to heavy load.
• Pulp stopper not fitted or has come
loose during operation.
• Anti-drip stopper closed.
• Filter or scroll clogging.
• Very fibrous fruit/vegetable being
processed.
• Filter or scroll not located correctly.
• Friction between wiper holder and
bowl.
• Natural colouring from food.
8
Solution
• Make sure the appliance is
plugged in.
• Check that all parts are fitted
correctly.
• Check that the scroll is fully
pushed down and located
correctly.
• Check filter basket fitted
correctly.
• Press the reverse button for 3-5
seconds. Repeat the process 2-3
times until blockage cleared.
• Do not attempt to open the lid by
force.
• Switch off, unplug and remove
the lid. Check if any clogging.
Remove food if necessary and
continue juicing.
• Switch off, unplug and take
the juicer apart. Clear and
reassemble the juicer.
• Allow to cool for 30 minutes
before restarting.
• Check that the pulp outlet
stopper is fitted correctly.
• Remove stopper and allow juice
to flow into juice container.
• Cut food, especially fibrous
foods, into smaller pieces to
avoid the fibres wrapping around
the scroll.
• For a smoother juice pour
through a sieve after processing
to remove excess pulp.
• Check and ensure juicer
assembled correctly.
• Normal operation.
• Do not operate the juicer empty.
• Rubbing with a cloth dipped in
vegetable oil will help to remove
discolouring.
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