Troubleshooting Guide; Corrective Action - Hatco HWBI Série Manuel D'installation

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Heated wells not hot enough. Temperature Control set too low.
Heated wells too hot.
No heat.
Auto-Fill system not working. Water level sensor is dirty and not "sensing"
Unit is overfilling with water.
Food product not holding hot
enough.
Temperature control knobs
heat wrong well.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
Probable Cause
Heating element not working.
Temperature Control not working properly.
Voltage supplied is incorrect.
Temperature Control set too high.
Temperature Control not working properly.
Voltage supplied is incorrect.
Unit turned off.
Circuit breaker tripped.
Temperature Control not working properly.
Heating element not working.
Power I/O (on/off) switch not working.
properly.
Water not supplied to fill valve.
Water fill valve malfunctioning.
Left-hand well not turned on.
Water level sensor is not "sensing" minerals in
the water supply. This is typically due to reverse
osmosis water or similar filtration process.
Well being operated as a dry unit.
Control enclosure installed incorrectly.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord/turn off power at circuit breaker,
and allow unit to cool before performing any cleaning,
adjustments, or maintenance.

Corrective Action

Adjust Temperature Control to a higher setting.
Contact Authorized Service Agent or Hatco for assistance.
Verify correct voltage is supplied to unit. Low supply voltage will
cause improper heating.
Adjust Temperature Control to a lower setting.
Contact Authorized Service Agent or Hatco for assistance.
Verify correct voltage is supplied to unit. High supply voltage will
cause unit to overheat and my damage the unit.
Move the Power I/O (on/off) switches to the I (on) position
Reset circuit breaker. If circuit breaker continues to trip, contact
Authorized Service Agent or Hatco.
Contact Authorized Service Agent or Hatco for assistance.
Perform the "Cleaning" procedure in the Maintenance section
with special focus on the water level sensor.
Verify water supply is correctly installed.
Contact Authorized Service Agent or Hatco for assistance.
Turn on well.
Auto-fill units supplied with water from a reverse osmosis (RO)
system (or similiar water filtration system) must be installed
with an operating reminerialization sytem to assure proper
operation. Failure to do so may cause the unit to overfill.
Damage caused by overfilling is not covered under warranty.
Allow unit to cool and fill with the appropriate amount of water
for wet operation. Wet operation promotes consistent hot food
holding.
Install control enclosure on the front side of the unit. Contact
Authorized Service Agent or Hatco for assistance.
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English
WARNING
Form No. HWBIM-0820