Polycom RMX 1000 V2.1 Guide De Démarrage page 24

System Recovery
The following step is required before initiating an RMA (Return
Materiel Authorization) or DOA (Damage on Arrival) Process with
Polycom Support team.
In the rare scenario where the upgrade fails (Due to the fact that
accidently, a reset was done between the two upgrade files uploading
or any other reason), you can restore the upgrade by the following
procedures:
1
Start up the RMX 1000 system in the rescue mode via
HyperTerminal.
2
Use the RMX 1000 Rescue utility located in the CD (or you can
contact Polycom Support team) to reload software packages.
Each of these steps is described in the following sections.
To start up the RMX 1000 system in the rescue mode:
1
Use the RS232 serial cable to connect the serial port of RMX 1000
and the user's PC.
2
Run the HyperTerminal in the PC and set the parameters as below:
Port: COM1 (confirm on the basis of the port used on the PC)
–
Baud rate: 115200 bps
–
Data: 8
–
Parity: none
–
Stop bit: 1
–
3
In the Console session, press the Enter key. The login interface
appears. Now enter the login password and press the Enter key.
The default password is POLYCOM(case sensitive).
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