Is an ice cube jammed in the ejector arm?
Remove the ice from the ejector arm with a plastic
utensil. Refer to the "Ice Maker Storage Bin" section.
Does the ice maker mold have water in it?
Check to see if your refrigerator has been connected to
your home water supply and the supply shut-off valve
is turned on. Refer to the "Connecting the Refrigerator
to a Water Source" section.
NOTE: If not due to any of the above, there may be a
problem with the water line. Call for service.
The ice maker is producing too little ice
Has the ice maker just been installed?
Wait 72 hours for full ice production to begin. Once
your refrigerator is cooled down, the ice maker should
begin producing 70-120 cubes every 24 hours.
Has a large amount of ice just been removed?
Allow 24 hours for ice maker to produce more ice.
Are the controls set correctly?
Refer to the "Setting the Controls" section.
Is the water shut-off valve turned completely on?
Turn valve on fully. Refer to the "Connecting the
Refrigerator to a Water Source" section.
Is there a water filter installed on the refrigerator?
This filter may be clogged or installed incorrectly. First,
check the filter installation instructions to ensure that
the filter was installed correctly and is not clogged. If
installation or clogging is not a problem, call a qualified
person or a technician.
Off-taste, odor or grey color in the ice
Are the plumbing connections new, causing
discolored or off-flavored ice?
Discard the first few batches of ice.
Have the ice cubes been stored for too long?
Throw old ice away and make a new supply.
Do the freezer and ice bin need to be cleaned?
See the "Cleaning Your Refrigerator" section.
Has food in the freezer or refrigerator been
wrapped properly?
Refer to the "Food Storage Guide" section.
Does the water contain minerals (such as sulfur)?
A filter may need to be installed to remove the minerals.
Is there a water filter installed on the refrigerator?
Grey or dark discoloration in ice indicates that the
water filtration system needs additional flushing. Run
additional water through the water dispenser to flush
the water filtration system more thoroughly (at least 2-3
gallons or 6-7 minutes initially). Discard discolored ice.
22
The ice dispenser will not operate properly
Is the freezer door closed completely?
Push the door firmly shut. If it will not shut all the way,
see "The doors will not close completely" later in this
section.
Is the ice bin installed correctly?
Push the ice bin in all the way. If the ice bin does not go
in all the way, it may not be put in straight. Pull it out
and try again.
Has the wrong ice been added to the bin?
Use only cubes produced by the current ice maker. If
other cubes have been added, remove all cubes and
check to see that none have become stuck in the
delivery chute.
Has the ice frozen in the ice bin?
Shake the ice bin to separate cubes. If cubes do not
separate, empty bin and wait 24 hours for ice to
restock.
Has the ice melted around the auger (metal spiral)
in the ice bucket?
Dump the ice cubes and clean the ice bucket
completely. Allow 24 hours for the ice maker to restock.
Do not try to remove the melted ice with a sharp object.
You could damage the ice bucket.
Is ice stuck in the delivery chute?
Clear the ice from the delivery chute with a plastic
utensil. Do not use anything sharp to remove the ice.
You could cause damage.
Is there ice in the bucket?
See "The ice maker is not producing ice" earlier in this
section.
Has the dispenser arm been held in too long?
Release dispenser arm. Ice will stop dispensing when
the arm is held in too long. Wait three minutes for
dispenser motor to reset before using again. (For future
use, take large amounts of ice directly from the ice
maker so that the dispenser arm is not held in too
long.)
The water dispenser will not operate properly
Is the freezer door not closed completely?
Push the door firmly shut. If it will not shut all the way,
see "The doors will not close completely" later in this
section.
Has the water tank not filled?
The water tank needs to be filled the first time it is
used. Depress the water dispenser bar with a large
container until you draw two or three quarts (1.9 to 2.8
L) of water. Discard water. (Refer to the "Water and Ice
Dispensers" section for further instructions on filling the
water tank.)
Is the water shut-off valve not turned on or the
water line connected at the source?
Check to be sure the water shut-off valve is turned on
and the water source is connected to the refrigerator.
Refer to the "Connecting the Refrigerator to a Water
Source" section for directions.