Consumer Information; Warranty And Distributor/Dealer Locator Information; Customer Service Information - Honda iGXV700 Manuel De L'utilisateur

CONSUMER INFORMATION

Warranty and Distributor/Dealer Locator Information

United States, Puerto Rico, and U.S. Virgin Islands:
Visit our website: www.honda-engines.com
Canada:
Call (888) 9HONDA9
or visit our website: www.honda.ca
For European Area:
Visit our website: http://www.honda-engines-eu.com

Customer Service Information

Servicing dealership personnel are trained professionals. They
should be able to answer any question you may have. If you
encounter a problem that your dealer does not solve to your
satisfaction, please discuss it with the dealership's management.
The Service Manager, General Manager, or Owner can help.
Almost all problems are solved in this way.
United States, Puerto Rico, and U.S. Virgin Islands:
If you are dissatisfied with the decision made by the dealership's
management, contact the Honda Regional Engine Distributor for
your area.
If you are still dissatisfied after speaking with the Regional Engine
Distributor, you may contact the Honda Office as shown.
All Other Areas:
If you are dissatisfied with the decision made by the dealership's
management, contact the Honda Office as shown.
The Honda General Purpose Engine installed on this brand product is covered by a Honda General Purpose Engine Warranty, on the following assumptions.
- The warranty conditions conform to those for the general purpose engine established by Honda for each country.
-
- The warranty does not apply to countries where there is no Honda distributor.
To obtain warranty service:
You must take your Honda general purpose engine, or the equipment in which it is installed, together with proof of original retail
purchase date to a Honda engine dealer authorized to sell that product in your country or the dealer who you purchased your product
from. To locate a Honda distributor/dealer near you or check warranty condition in your country, visit our global service information
website
https://www.hppsv.com/ENG/ or contact distributor in your country.
Exclusions:
This engine warranty does not include the following:
1. Any damage or deterioration resulting from the following:
-
- Improper repair or maintenance
- Operating methods other than those indicated in the engine owner's manual
- Damage caused by the product on which the engine is installed
- Damage caused by conversion to, or use of, fuel other than the fuel(s) that the engine was originally manufactured to use, as set forth in the engine owner's manual
and/or warranty booklet
-
emissions warranty unless non-genuine part used is not comparable to Honda part and was cause of the failure)
- Exposure of the product to soot and smoke, chemical agents, bird droppings, sea water, sea breeze, salt or other environmental phenomena
- Collision, fuel contamination or deterioration, neglect, unauthorized alteration, or misuse
- Natural wear and tear (natural fading of painted or plated surfaces, sheet peeling and other natural deterioration)
2. Consumable parts: Honda does not warrant parts deterioration due to normal wear and tear. The parts listed below are not covered by warranty (unless they are needed
as a part of another warranty repair):
-
- Lubricant: oil and grease
3. Cleaning, adjustment, and normal periodic maintenance work (carburetor cleaning and engine oil draining).
4. Use of the Honda general purpose engine for racing or competition.
5.
About SERVICE & SUPPORT Label
There may be the SERVICE & SUPPORT label* affixed to the Honda General Purpose Engine.
As you visit our website by scanning this two-dimensional barcode (QR code), you will find service information.
* This label is not affixed to all models.
16
Honda General Purpose Engine International Warranty
ENGLISH
Honda's Office
When you write or call, please provide this information:
• Equipment manufacturer's name and model number that the
engine is mounted on
• Engine model, serial number, and type (see page 12)
• Name of dealer who sold the engine to you
• Name, address, and contact person of the dealer who services
your engine
• Date of purchase
• Your name, address and telephone number
• A detailed description of the problem
United States, Puerto Rico, and U.S. Virgin Islands:
American Honda Motor Co., Inc.
Power Equipment Division
Customer Relations Office
4900 Marconi Drive
Alpharetta, GA 30005-8847
Or telephone: (770) 497-6400, 8:30 am - 7:00 pm ET
Canada:
Honda Canada, Inc.
Please visit www.honda.ca
for address information
Telephone: (888) 9HONDA9
(888) 946-6329
Facsimile: (877) 939-0909
For European Area:
Honda Motor Europe Logistics NV.
European Engine Center
http://www.honda-engines-eu.com
All Other Areas:
Please contact the Honda distributor in your area for assistance.
Toll free
Toll free
https://www.hondappsv.com/ENG/QR/GXV700_800/