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8 - BEFORE YOU CALL
EN
Check the following to be sure a service call is necessary:
If nothing on the oven operates:
• Check for a blown circuit fuse or a tripped main circuit
breaker.
• Check if oven is properly connected to electric circuit in
house.
• Check that controls are set properly.
• Check that the cooking time is set.
If the oven interior light does not work:
• The LED light may be loose or defective. See page 22
or call a qualified servicer.
If oven will not cook:
• Check that control panel was programmed correctly.
• Check that door is firmly closed.
• Check that START pad was pressed.
• Auto Start may have been set.
• The Control Lockout may have been set.
• Check the area between the door and seal for
obstructions.
If oven takes longer than normal to cook or
cooks too rapidly:
• Be sure the Power Level is programmed properly.
• Check instructions on food density, etc.
• Verify that voltage to the microwave oven is not low.
If the time-of-day clock does not always
keep correct time:
• Check that the power cord is fully inserted into the outlet
receptacle.
• Check that the oven is properly grounded.
• Try plugging the oven into an outlet on a separate
electrical circuit.
If oven floor or glass tray are hot:
• This is normal. The floor is absorbing heat from the food.
If the interior of oven collects moisture:
• This is normal. Food gives off moisture when cooking
and the steam collects on the door and the oven surface.
Wipe off excess moisture from oven after each use.
If food cooks unevenly:
• Refer to your recipe for proper cooking procedures.
• Be sure food is evenly shaped.
• Be sure food is completely defrosted before cooking.
• Check placement of aluminum strips used to prevent
overcooking.
24
If food is undercooked:
• Check recipe to be sure all directions (amount, time and
power levels) were correctly followed.
• Check household voltage.
• Try plugging the oven into an outlet on a separate
electrical circuit.
• Be sure food was completely defrosted before cooking.
If food is overcooked:
• Check recipe to be sure all directions (amount, time and
power levels) were correctly followed.
• The initial temperature of food may have been higher
than normal.
If arcing (sparks) occur:
• Be sure microwave-safe dishes were used.
• Be sure wire twist-ties were not used.
• Be sure oven was not operated when empty.
If the display shows a time counting down
but the oven is not cooking:
• Check that door is firmly closed.
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