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4
Troubleshooting
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
ZChapter 2.4, "Switching off".
Problem
The appliance will not start
Plug is not plugged in.
The socket does not carry current.
Power cable is damaged.
The vacuum cleaner
The overheating protection has tripped, possibly due
suddenly stops.
to blocked suction channels, dirty filters, or similar.
Suction power decreases
Dust container is full.
or when the cleaning
indicator (Fig. 1/7) lights up.
Nozzle, insert tube, or suction hose is blocked.
The filter is dirty.
The results are
The nozzle you are using does not suit the flooring. Change nozzles (Fig. 2 or Fig. 4).
unsatisfactory in spite of the
appliance working correctly.
The "carpet/hard floor" switch (Fig. 31) is in the
wrong position for the particular type of floor.
The appliance makes
Sucked-in objects are obstructing the air stream.
unusual noises.
NOTE:
If you cannot solve the problem following these instructions, contact the Royal customer service (ZPage 40, "International Service").
5
Spare parts
5.1 List of consumable parts
Item number
Description
2881001
Four-piece filter set (1 central
laminar filter, 1 motor protection
filter, 2 filter sheaths)
2881003
Exhaust filter (1 exhaust filter)
2881077
Set of filter sheaths
5.2 Sources
ZPage 40, "International Service".
5.3 Disposal
The filters used are made of environment-
friendly materials and can de disposed of with
your domestic trash.
When the appliance has reached
the
end
of
its
especially if dysfunctions recur,
disable the appliance by pulling
the mains plug out of the socket
and cutting off the power cord.
Dispose of the appliance in compliance with the
environmental protection laws of your country.
Electrical waste must not be disposed of together
with domestic waste. Consult your local
authorities or your dealer for advice on recycling.
Centrino
Possible cause
6
Warranty
6.1 Conditions of warranty
We grant a warranty of 24 months from the
date of purchase for the appliance distributed
by us.
Within this period we will either repair or
replace the appliance or accessory (damages
to accessories do not automatically cause a
replacement of the complete appliance) all
defects due to manufacturing or materials at no
cost. Damages due to inappropriate use
(operation on wrong voltage or type of current,
connecting to unsuitable power supplies,
breakage, etc.) are exempt from warranty, as
are normal wear and minor defects that only
negligibly
influence
serviceability.
parties and the use of spare parts not supplied
by Royal Appliance invalidate the warranty.
Consumable parts are not included in the
warranty and must be paid for! The warranty is
usefulness,
only valid if the date of purchase has been
acknowledged by the dealer's stamp and
signature on the warranty card or if a copy of
the invoice or sales slip is included with the
sent-in appliance. Warranty work does not
extend the warranty period nor does it
constitute a claim for a new warranty!
cleancontrol
Insert the plug into a mains socket and switch on the appliance
ZChapter 2.3, "Vacuum cleaning".
Test the cylinder vacuum cleaner at another socket which you are
sure carries current.
Have the cable replaced by the Royal Appliance Customer Service,
address ZPage 40, "International Service".
Switch off the vacuum cleaner and pull the plug from the mains
socket.
Eliminate the cause of overheating (e.g. blocked suction channels,
dirty filters, etc.). Wait for about 45 minutes. After the appliance has
cooled off, you may switch it on again.
Empty / clean the dust container.
Remove the obstacle. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
Change / clean the respective filter or the optional filter sheath,
ZChapter 3.3, "Cleaning / changing the exhaust filter", ZChapter 3.4,
"Cleaning / changing the motor protection filter" or. ZChapter 3.5,
"Cleaning / changing the central laminar filter".
Set the "carpet/hard floor" switch to the correct position for the type
of floor, (Fig. 3).
Remove the objects. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
the
appliance's
Intrusions
by
unauthorised
Troubleshooting
Solution
6.2 In case of a warranty claim
Send us the appliance with its dust container
empty and a short description of the fault in
printed letters. Head your accompanying letter
with the notice "warranty claim". Send it to the
following address, including the warranty card
or a copy of the purchase slip:
ZPage 40, "International Service"
13
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