Dyson V11 Guide D'utilisation page 16

Charging and storing
• This appliance will switch 'OFF' if the battery temperature is below 10°C (50°F). This is
designed to protect the motor and battery. Do not charge the appliance and then move it to
an area with a temperature below 10°C (50°F) for storage purposes.
• To help prolong battery life, avoid recharging immediately after a full discharge. Allow to
cool for a few minutes.
• Avoid using the appliance with the battery flush to a surface. This will help it run cooler and
prolong battery run time and life.
Battery safety instructions
• If the battery needs replacing please contact the Dyson Helpline.
• Use only the Dyson charger Part Number 217160 for charging this Dyson appliance.
CAUTION
The battery used in this device may present a risk of fire or chemical burn if mistreated. Do
not short contacts, heat above 60°C (140°F), or incinerate. Keep away from children. Do not
disassemble and do not dispose of in fire.
Disposal information
• Dyson products are made from high grade recyclable materials. Recycle where possible.
• The battery should be removed from the product before disposal.
• Dispose of the battery in accordance with local ordinances or regulations.
• Dispose of the exhausted filter unit in accordance with local ordinances or regulations.
Dyson Customer Care
Thank you for choosing to buy a Dyson appliance
After registering your 2 year warranty, your Dyson appliance will be covered for parts and
labour for 2 years (excluding filters) from the date of purchase, subject to the terms of the
warranty. If you have any queries regarding your Dyson appliance, visit www.dysoncanada.ca
for online help, general tips and useful information about Dyson.
Alternatively, you can call the Dyson Helpline with your serial number and details of where and
when you bought the appliance.
If your Dyson appliance needs a repair, call the Dyson Helpline so we can discuss the available
options. If your Dyson appliance is under warranty, and the repair is covered, it will be
repaired at no cost.
Any maintenance other than that shown in this manual or advised by the Dyson Helpline,
particularly the replacement of non-user-serviceable parts, should be performed by an
authorized Dyson service representative.
Please register as a Dyson appliance owner
To help us ensure that you receive a prompt and efficient service, please register as a Dyson
appliance owner. There are three ways to do this:
• Online at www.dysoncanada.ca
• Telephone the Dyson Helpline on 1-877-397-6622
• Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance loss, and
enable us to contact you if necessary.
2 year parts and labour warranty
Terms and conditions of the Dyson 2 year parts and labour warranty
What is covered
• Your Dyson appliance is warranted against original defects in materials and workmanship
for a period of 2 years from the date of purchase, when used for normal domestic purposes
in accordance with the Dyson Operating Manual. Please retain your proof of purchase.
If you do not have your proof of purchase, your warranty will start 90 days after the date
of manufacture, according to Dyson's records. This warranty provides, at no extra cost to
you, all labour and parts necessary to ensure that your appliance is in proper operating
condition during the warranty period. The replacement of any part of your appliance under
warranty will not extend the period of warranty. Any parts which are returned to Dyson
will become the property of Dyson. Please call the Dyson Helpline on 1-877-397-6622 for
more information.
• This limited warranty is subject to the following terms:
What is not covered
Dyson Canada Limited shall not be liable for costs, damages or repairs incurred as a result of,
due to, or from:
• Purchases of appliances from unauthorized dealers.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in
accordance with the Dyson Operating Manual.
• Use of the appliance other than for normal domestic purposes within Canada, e.g. for
commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or recommended by Dyson.
• External sources such as weather, electrical outages or power surges.
• Repairs or alterations carried out by unauthorized parties or agents.
• Clearing blockages from your appliance or washing of the filter.
• Normal wear and tear, including normal wearing parts, such as the clear bin, filter,
tools and power cord (or where external damage or abuse is diagnosed), carpet or floor
damage due to use not in accordance with the Dyson Operating Manual.
• Reduction in battery discharge time due to battery age or use (where applicable).
• Damage as a result of use not in accordance with the rating plate.
• Use of this appliance on rubble, ash, plaster, drywall, liquids, or wet surfaces.
• Additionally, this limited warranty does not apply to any appliance that has had the serial
number altered or removed.
16
Warranty limitations and exclusions
• Any implied warranties relating to your appliance including but not limited to warranty of
merchantability or warranty of fitness for a particular purpose, are limited to the duration of
this warranty. This limitation is not allowed by some Provinces and/or Territories and so this
limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service described above.
• Dyson Canada Limited will not be liable for any consequential damages or incidental
damages you may incur in connection with the purchase and use of your appliance.
• This limited warranty gives you specific legal rights. You may also have other rights which
vary by Province and/or Territory.
• This limited warranty is not transferable.
• This limited warranty is only available in Canada.
Warranty service
• Please fill out and return the Warranty Form, or register online at www.dysoncanada.ca.
• Before a service can take place, the terms of the warranty require that you contact the
Dyson Helpline with your model name/number, serial number, date and place of purchase.
• Please keep your purchase receipt in a safe place to ensure that you have this information.
• All work will be coordinated by Dyson Canada Limited or its authorized agents.
• Any replaced defective parts will become the property of Dyson.
• Service under this warranty will not extend the period of this warranty.
• If your appliance is not functioning properly, please call the Dyson Helpline on 1-877-397-
6622. Most issues can be rectified over the telephone by our trained Dyson Helpline staff.
Important data protection information
You will need to provide us with basic contact information when you register your Dyson
Product or the Dyson Link app;
When registering your Dyson appliance:
You will need to provide us with basic contact information to register your product and enable
us to support your warranty.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will send
you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you
share with us as defined by our privacy policies which are available on our website at
privacy.dyson.com
Conformity information
CAN ICES-3 (B)/NMB-3(B)